Implementation Manager
Implementation Manager
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Job Description
Our team is committed to enhancing physician and patient quality of life through Elation a SaaS cloudbased clinical platform. Since inception weve been focused on building a delightful worldclass experience that empowers physicians to deliver phenomenal care to patients.
Elation Healths Professional Services team advises and guides our largest customers ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elations strategic customers throughout their lifecycle: onboarding adoption advocacy and renewal.
In this role you will be part of our Implementation team responsible for helping customers deploy and adopt our solutions. Your role will be crossfunctional in nature working alongside and connecting Sales Customer Support Support Engineering Partnerships and Product enabling you to experience multiple aspects of our fastgrowing company.
This role requires exceptional customerfacing communication skills the ability to quickly understand a customers business and comfort explaining technology products to both executives and daytoday users. In addition to this you will champion role model and embed Elations values as you enable our customers to succeed from launch to scale.
Role and Responsibilities
- Be on the frontlines and ensure our customers achieve their clinical and operational goals through implementation of Elations solution collaborating with both external and internal stakeholders to get the job done
- Manage the deployment of Elations solution to large and medium scale customers enabling customers to achieve quick time to value in their investment
- Create and execute project plans that include success criteria and a repeatable playbook for future implementations
- Track implementation progress participation product adoption and account health
- Juggle multiple customer engagements in parallel and work crossfunctionally to deliver an exceptional experience for our customers.
- Deeply understand the Elations capabilities and explain them to customers of all types.
- Proficiency in the use and application of AI tools to enhance efficiency and the customer experience
Professional Qualifications
- 4 years of experience in a Customer Success implementation strategic or management consulting role. Enterprise SaaS experience preferred.
- This is a demanding position with high internal and external visibility that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end to end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives Product and Engineering leadership daytoday users of our software
Salary: $
Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
We are committed to equal opportunity for all employees and applicants and value individuals with diverse perspectives including but not limited to: race color religion sex sexual orientation socioeconomic status age gender identity or gender expression national origin disability or veteran status.
Elation also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elations mission of helping independent primary care thrive.
Required Experience:
Manager
Employment Type
Full Time
