ServiceNow SRE Support Consultant - Associate

Job Description:

Job Title ServiceNow SRE Support Consultant

Corporate Title Associate

Location Jacksonville

Overview

We are seeking a ServiceNow Site Reliability Engineering (SRE) Support Consultant with adequate experience to ensure the stability scalability and reliability of our ServiceNow platform. This role will focus on monitoring troubleshooting automation and performance optimization of the ServiceNow environment while applying SRE and DevOps best practices. The ideal professional should have a strong background in ServiceNow administration UNIX/Linux Windows Server and cloud infrastructure.

What well offer you

• A diverse and inclusive environment that embraces change innovation and collaboration

• A hybrid working model allowing for inoffice / work from home flexibility generous vacation personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits

• Educational resources matching gift and volunteer programs

What Youll Do

• Monitor and maintain the health availability and performance of the ServiceNow platform

• Troubleshoot ServiceNow infrastructure issues including instance performance integrations and database bottlenecks

• Collaborate with developers and architects to enhance system stability and optimize workflows

• Perform ServiceNow instance upgrades patching cloning and configuration tuning

• Handle incident response and escalations to resolve ServiceNowrelated issues efficiently; conduct root cause analysis (RCA) and implement longterm fixes; define and maintain SLOs/SLIs to measure and improve system reliability

• Understand ServiceNow MID Servers and integrations with thirdparty systems; Administer UNIX/Linux and Windows Server environments supporting ServiceNow; Automate routine administration tasks using PowerShell Bash Python or Ansible

Skills Youll Need

• Bachelors degree or equivalent required

• Proficient experience in ServiceNow administration support or SRE roles and ServiceNow ITOM (Discovery Event Management CMDB Performance Analytics)

• Strong knowledge of ServiceNow architecture modules and instance management Experience in UNIX/Linux and Windows Server administration

• Handson expertise in scripting (Bash PowerShell Python) and automation tools (Ansible Terraform Jenkins Git) Proficiency in networking (DNS Traded Credit Positions (TCP)/IP Load Balancing Firewalls) related to ServiceNow

• Understanding of ServiceNow upgrades patching and instance cloning

• Basic knowledge of ServiceNow scripting (JavaScript REST API Web Services)

Skills to Help you Excel

• ServiceNow Certified System Administrator (CSA) or ITOM certifications

• Linux (RHCSA RHCE) or Windows (MCSA MCSE) certifications

• Cloud certifications (AWS Azure GCP) are a plus

Expectations

It is the Banks expectation that employees hired into this role will work in the Jacksonville FL office in accordance with the Banks hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $60000 to $86000. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

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responsibly thinking commercially taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.

We are an Equal Opportunity Employer Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.