Member Experience Navigator - Health Plan
Member Experience Navigator - Health Plan
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$ 19 - 30
1 Vacancy
Job Description
Sanford Health is one of the largest and fastestgrowing notforprofit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
Varies (United States of America)Scheduled Weekly Hours:
40Salary Range: $19.00 $30.50Union Position:
NoDepartment Details
Summary
Sanford Health Plans Health Navigator provides high touch member centered support in navigating the health care system and health resources. A Health Navigator serves as a single point of contact and liaison to help members maximize their benefits and realize the value of being a Sanford Health patient and Sanford Health Plan member.Job Description
Health Navigators triage and research individual member situations to ensure they receive the best experience and care. They establish trust and provide support through outreach initiatives including the time during the members onboarding experience. They collaborate with different resources when necessary. They complete follow up after connecting members to resources ensuring their needs are satisfied. They consult with other members of the members healthcare team to problem solve and seek advice. They provide superior customer service that is consistent with policies Sanford values quality standards and service commitments. Serves as initial point of contact between members and Sanford Health Plan by making outbound welcome calls to members. Assists members in completing their Health Risk Assessment and connects them with Health Guides Social Work and Care Management resources as needed. Works with providers and facilities to prioritize and schedule appointments. Consults with and connects members to appropriate departments to assist and provide members with a clear understanding of health care billing transactions.
Complies with established auditing criteria for interactions. Stays current on policies and procedures to provide accurate information. Maintains the confidentiality of members personal information to be compliant with confidentiality policies. Maintains customer record with proper notation and detailed comments. Informed of all Sanford Health Plan products including covered/not covered services as well as new plan designs modifications and documentation updates. Informed of Sanford Health resources and connecting points. Provides seamless transition and transfer as needed to ensure continuation of care and service. Performs followup and regular checkins with members to ensure they are receiving the best care and experience. Performs other relevant duties deemed necessary to achieve department and systemwide goals. Works within defined parameters to identify work expectations and quality standards but is empowered to prioritize the members needs and works under minimal direction. Maintains a good team rapport with various departments and personnel across the system to resolve member questions. Demonstrates helpful friendly positive attitude and provides the highest level of customer service to each member in a courteous respectful and confidential manner.
Qualifications
High school diploma or equivalent required; bachelors degree preferredMinimum of three (3) years of customer service or similar position experience required.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please callor send an email to
Employment Type
Full-Time
