Manager, Operational Readiness, Technical Operations, Peacock
Manager, Operational Readiness, Technical Operations, Peacock
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Salary Not Disclosed
1 Vacancy
Job Description
Our Media Group portfolio is a powerhouse collection of consumerfirst brands supported by media industry leaders Comcast NBCUniversal and Sky. When you join our team youll work across our dynamic portfolio including Peacock NOW Fandango SkyShowtime Showmax and TV Everywhere powering streaming across more than 70 countries globally. And the evolution doesnt stop there. With unequalled scale our teams make the most out of every opportunity to collaborate and learn from one another. Were always looking for ways to innovate faster accelerate our growth and consistently offer the very best in consumer experience. But most of all were backed by a culture of respect. We embrace authenticity and inspire people to thrive.
We are seeking a highly organized and strategic Manager of Operational Readiness to lead and coordinate the endtoend technology preparedness for largescale events across Peacock and our partner video streaming platforms. This role plays a critical part in ensuring the scalability reliability and operational excellence of our global live eventsworking crossfunctionally to align technology operations and executive reporting.
A strong candidate will have solid experience and a proven track record of delivering strategic large projects from planning to execution and be accountable for leveraging data people process methodology and technology to instill timely delivery.
Highlevel responsibilities include overseeing scope requirements gathering project management project tracking and reporting and anticipating and communicating risks and issues impactful to projects successful completion.
In this role you are effective at working independently and must exhibit strong collaboration interpersonal and communication skills as well as the ability to work across functional areas and effectively drive multiple project efforts concurrently. You possess strong analytical planning and organizational skills with an ability to manage competing demands. You are a proactive creative strategic thinker that is detail oriented and a problem solver.
Responsibilities Include But Are Not Limited To
- Lead the endtoend planning and execution of largescale live events coordinating across business content and technology teams to ensure operational readiness.
- Own and maintain the master calendar of critical events managing timelines dependencies and milestones to keep all teams aligned.
- Oversee platform scaling and readiness ensuring all critical components are properly sized tested and monitored to meet expected load and concurrency targets.
- Partner with Change Management to implement appropriate change freezes and restricted windows during highimpact events to protect platform stability.
- Collaborate with operations teams to update and maintain runbooks escalations and Event Bridge plans ensuring coverage and clarity for realtime support during large events.
- Track and validate the implementation of new features and functionality confirming operational best practices and clearly communicating risks to stakeholders.
- Prepare and deliver weekly executivelevel reports summarizing event readiness and risk mitigation plans.
- Provide project oversight and stakeholder engagement for multiple largescale initiatives including reporting on progress blockers and delivery metrics.
- Support process improvements through analysis of current workflows identifying opportunities for automation simplification or enhanced reporting capabilities.
Qualifications :
Qualifications/Requirements
- 5 years of experience in operations program management or technical readinessideally within video streaming or live broadcast environments.
- Proven ability to lead largescale event coordination and drive crossfunctional execution across complex initiatives.
- Strong understanding of ITSM processes runbooks/playbooks observability tools and cloudbased infrastructure.
- Skilled in executive communication and reporting with the ability to articulate complex issues into clear actionable insights.
- Highly organized selfmotivated and capable of managing multiple priorities in a fastpaced environment.
- Strong problemsolving and analytical thinking with a focus on strategic execution.
- Excellent collaboration skills with the ability to build trust and influence across crossfunctional teams.
- Proficient in tools like JIRA Slack PowerPoint and SharePoint; experience with operational reporting tools is a plus.
Eligibility Requirements
- Interested candidates must apply on the NBCU career site job
- Must have unrestricted employment authorization to work in the United Sates
- Must be 18 years or older
- Must pass a background investigation
- Willingness and ability to provide offhours support during major live events
- Ability to travel as required
Desired Characteristics
- BA/BS in a relevant field such as Business Administration Information Systems Engineering Communications or a related discipline required.
- PMI certification (PMP PMI ACP) SAFe/Agile or other relevant project management certifications are beneficial
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110000 $145000 (bonus and longterm incentive eligible).
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing
For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
