Veterans Services Representative I/II
Veterans Services Representative I/II
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Job Description
ABOUT THE POSITION
The Department of Veterans Services is seeking a Veterans Services Representative I/II for its Indio office.
The selected candidate will support the department by aiding veterans their dependents and survivors in securing benefits from federal state and local governments. The Veterans Services Representative will study and understand the laws regulations and procedures governing veterans benefits. They will assess veterans for entitlements advocate for those seeking benefits assist in completing and submitting Veteran Claims forms accurately and aid in gathering evidence required for qualification. Additionally they may deliver informative presentations on veterans benefits to the public and fulfill other assigned duties.
The department seeks candidates with prior experience in veterans services and benefits proficiency in interviewing individuals to collect personal or medical information and a background in delivering courteous customer service. Applicants with knowledge of the procedures involved in obtaining services and benefits for disabled veterans and their dependents along with strong customer service organizational communication and writing skills are encouraged to apply.
Applicants who are Bilingual in Spanish are encouraged to apply.
Occasionally this role may necessitate travel for events.
The role of Veterans Services Representative I differs from that of Veterans Services Representative II in that the latter involves performing a broader range of specialized clerical and technical tasks requiring a deeper understanding and application of specific laws and regulations related to eligibility and application for veteran benefits.
Furthermore the Veterans Services Representative II role is distinct from the Senior Veterans Services Representative position as the latter may involve supervisory responsibilities over other Veterans Services personnel and/or leadership roles in the field.
Meet the Team!
Click here to learn about theCounty of Riversides Department of Veterans Services.EXAMPLES OF ESSENTIAL DUTIES
- Veterans Services Representative I:
In a learning capacity interview and advise veterans their dependents and survivors concerning entitlement to benefits under federal state and local provisions.
Assist in the preparation and development of claims for financial medical burial and educational benefits; guide applicants in the filing of appeals.
Search for analyze and screen evidence bearing on entitlements.
Obtain affidavits military records birth death and naturalization certificates marital documents and other supporting evidence for claims; contact lawyers physicians clergymen and others to obtain further supporting evidence.
Assist in obtaining government insurance coverage and benefits; develop applications for discharge upgrades.
May be assigned to assist in field duties as needed; determine pertinent federal state and local provisions as they relate to each claim.
Veterans Services Representative II:
Interview and advise veterans their dependents and survivors concerning entitlement to benefits under federal state and local provisions.
May be assigned field duties as needed; determine pertinent federal state and local provisions as they relate to each claim.
Prepare develop and prosecute Veterans Administration claims; prepare and develop appeals for presentation to the Board of Veterans Appeals.
Search for analyze and screen all available evidence bearing on veteran entitlements; assist applicants in applying for financial medical burial and educational benefits.
Obtain affidavits military records birth death and naturalization certificates marital documents and other supporting evidence for claims.
Contact lawyers physicians clergymen and others to obtain further supporting evidence.
Provide information advice and assistance to veterans in obtaining government insurance coverage and benefits.
Maintain proficiency in laws and regulations relating to veterans; develop applicants for discharge upgrades. MINIMUM QUALIFICATIONS
Veterans Services Representative I ($47798.90 $64251.74 Annually)
Education: Graduation from an accredited college or university with an associates degree. (Experience which involved indepth interviewing and the securing of information from individuals in order to determine on the basis of laws and regulations the acceptance rejection or categorization of actions may substitute for the required education on the basis of one year of experience for one year of education.)
Knowledge of:The basic benefits to which veterans and their dependents and survivors are entitled.
Ability to:Learn effective interviewing and recordkeeping techniques; interpret and evaluate legal medical and other evidence; understand laws rules and regulations; establish and maintain cooperative working relationships with clients fellow employees and the staff of other agencies; prepare clear and comprehensive reports.
Veterans Services Representative II ($56278.13 $74516.77 Annually)
OPTION I
Experience: One year as a Veterans Services Representative I with Riverside County.
OPTION II
Education: Graduation from an accredited college or university with an associates degree. (Experience which involved indepth interviewing and the securing of information from individuals in order to determine on the basis of laws and regulations the acceptance rejection or categorization of actions may substitute for the required education on the basis of one year of experience for one year of education.)
Experience: One year in the preparation and development of claims for presentation to the Veterans Administration.
ALL OPTIONS
Knowledge of: Federal state and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans benefits.
Ability to: Gather and analyze information draw logical conclusions and make sound decisions and recommendations on the basis of laws rules and regulations; interpret and evaluate legal medical and other evidence relating to veterans claims; establish and maintain effective working relationships with clients fellow employees and the staff of other agencies; prepare clear comprehensive reports and records.SUPPLEMENTAL INFORMATION
- OTHER REQUIREMENTS:
License/Certificate: Possession of a valid California Drivers License will be required.
Veterans Services Representative I:Employee must possess and maintain accreditation with the United States Department of Veteran Affairs (USDVA) through the California Department of Veteran Affairs (CDVA) within 12 months of hire.
Veterans Services Representative II:Must maintain accreditation with the United States Department of Veterans Affairs (USDVA) through the California Department of Veteran Affairs (CDVA).
Service in the Armed Forces of the United States with an honorable discharge is desired but not required.
Whats Next
Open to All Applicants
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment
For specific questions regarding this position contact Genesis Ochoategui at.
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member4 Form DD214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other nonjobrelated factors.PreEmployment
All employment offers are contingent upon successful completion of preemployment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A preemployment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference preemployment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or tollfree.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
