Account Solutions Specialist | Fully Remote US
Account Solutions Specialist | Fully Remote US
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a motivated and detailoriented individual who is a critical thinker and approaches issues with an inquisitive mind. The ideal candidate will have the ability to become a multiproduct SME and work well within a team environment managing multiple high priority requests at any given time. Attention to detail and strong problemsolving skills are essential.
In this role youll play a key partner for our customers as well as our internal stakeholders. Being a partner with our customers could look like tasks such as conducting light training sessions when requested or scoping out account updates and determining how they fit into each customers existing solution/workflow. Additionally from a more technical perspective you can expect to execute customer account configurations and updates post go live. Excellent soft skills are required for this role as being able to explain things clearly and simply will be key in providing a timely service.
As this role is developed you will be expected to support the team by developing resources and processes to manage and resolve any and all requests. Teamwork is a key skill within this role youll often be collaborating with different teams across the organization to manage and complete requests. Your proactive approach and ability to get things done will be crucial in keeping our customers happy and their solutions running smoothly. Join us and help deliver topnotch support to our customers!
Essential Duties and Responsibilities
Develop and optimize the Customer Support Team as well as the overall Customer Experience regarding account updates and overall success of a customers solution
Work with Engineering Product and various internal partners to develop systemic solutions based on technical feedback received in Support cases Support CSAT and User NPS
Complete configuration updates for customers across all HireVue platforms
Utilizing programs such as SalesForce data dog splunk Zendesk and others to communicate configure and effectively test solutions for our customers
Document tasks and all actions taken appropriately
Become a product SME and keep closely aligned to all platform updates
Qualifications :
Excellent interpersonal communication skills
Expert reading and writing skills
Proficient with technology namely HireVue products
Strong problemsolving skills and resourcefulness
Effective collaboration skills to aide in enablement for training and development
Act as SME for the Customer Support Team
Experience with the following programs and solutions are a bonus: Splunk Shortcut ATS and SSO configurations Salesforce
Additional Information :
All team members at HireVue are expected to embody our core values which are the H.E.A.R.T. of HireVue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go.
This position is a workfromhome role. The individual in this role must be able to work from home in an environment free from distractions where they can attend virtual video meetings. Some travel may be expected to support customer meetings attend trade shows etc.
Click Here for US Benefits
HireVue takes security seriously and has measures in place to protect workrelated data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the workrelated aspects of the device ensuring privacy for personal data.
HireVue is NOT currently hiring in:
AK IA ME MS NM or WV.
#remoteus
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
