CAL RN 1

We are actively recruiting for an CAL RNs to join our rapidly growing Population Health team.  The primary role of the Care Manager will be to provide our patients with ondemand telephonebased care management services through a 24/7 Nurse Advice Line (i.e. telephone triage).   Care Managers will assess symptoms/concerns of callers to determine the urgency and type of care needed refer to or schedule appointments with providers as appropriate and give health information and advice to callers.  The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department provide information for selfcare and symptom management and to coordinate care across the healthcare delivery system.  Care Managers operate in a teambased model acting as an extension of the primary care provider.

Primary Job Duties:

• Handles inbound communications from patients who are seeking information about symptoms or care concerns 

• Conduct outbound communications for followup and care coordination

• Consult and coordinate with internal and external team members to assess plan implement and evaluate patient care plans make appropriate referrals and provide followup

• Assist with finding appropriate providers community resources care solutions and coordinate priority appointments

• Record member data in Privias webbased medical record system and associated EMRs or health portals.  

• Research information online and in Privias internal knowledge databases

• Provide health information coaching and critical thinking skills to assist our members with medical and wellness related issues

• Other care management activities as needed (e.g. close gaps in care complex care plans etc.)

• Must comply with HIPAA rules and regulations

Qualifications :

• This parttime role is primarily available for Nights Weeknights and Holidays (9pm9am EDT) with flexible and alternating shifts (2 4 8 6 10 & 12 hours). 

  •  Must maintain on average at least 16 hours of nights and/or weekend coverage)/week or 64 hours/month.   Weekend times span from Friday 9p EDT Monday 9a EDT.  Flexible time off as needed.  

• Privia will help set up the home office setting with computers high speed internet access and other equipment needed for the role.  

• Registered Nurse (RN) with current resident compact licensure in assigned state(s).   

• Bachelors degree at minimum

• Experience in a call center triage position consulting environment or like environment.

• Minimum 35 years of recent clinical experience with problemsolving and criticalthinking skills

• Disease Management Case Management Utilization Review or Wellness experience

• Without question Exceptional Customer Service

• Strong computer skills.  Internet savvy

• Clear confident communication and listening skills

• Self motivated and selfdisciplined a must

• Willingness to do what it takes to get the job done and make patients the number one priority

• Able to thrive in a quiet secure home office environment

• Detailedoriented organized with the ability to work well in fastpaced work environment

• Bilingual Spanish Korean Vietnamese or Farsi preferred

The hourly range for this role is $2530/ hr in base pay. The base pay offered will be determined based on relevant factors such as experience education and geographic location

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only not applicable for onsite/in office work):

In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.  

Remote Work :

Yes

Employment Type :

Parttime