Process Excellence Expert

Amazon has built a reputation for excellence consistently ranked among the most customercentric and trusted companies. At the Process Excellence Organization we are committed to delivering a seamless experience to our internal customers through LLM GenAI datadriven solutions and process automation. We are seeking a Process Excellence Expert to lead strategic process excellence initiatives drive automation initiatives and leverage analytics to enhance operational efficiency. This role will work with multiple departments including but not limited to MHLS DLS Departures and CTK.
This role requires close collaboration with crossfunctional teamsincluding Technology & Product HR Operations and Businessto lead highimpact projects. The ideal candidate is a techsavvy problem solver with a passion for Lean methodologies automation and analytics to eliminate inefficiencies and scale processes


Key job responsibilities
Identify and drive process automation GenAI/Agentic AI ML solutions and analyticsbased improvement opportunities for service operations across geographies to enhance customer experience & optimize cost.
Work closely with Product & Tech partners to share crucial insights prioritize initiatives influence roadmaps and drive efficiency.
Develop and implement datadriven models (descriptive and inferential) to generate insights for leadership decisionmaking while ensuring endtoend ownership of deliverables.
Design optimize & partner with Business Intelligence (BI) solutions improving visibility into operational metrics.
Lead Lean Six Sigma initiatives to enhance efficiency and eliminate waste.
Identify automation opportunities and oversee their endtoend execution.
Develop frameworks to collect analyze and prioritize feedback from operations teams for highimpact initiatives.
Drive project lifecycle execution using structured methodologies such as DMAIC (Define Measure Analyze Improve Control).
Establish mechanisms to measure pre and postproject performance ensuring longterm sustainability.
Manage global stakeholder engagement across multiple business functions ensuring seamless execution and adoption.
Deliver strategic documentation and reports to senior leadership providing clear insights and recommendations.
Influence key business decisions through quantitative and qualitative data analysis.
Handle ambiguity with structured problemsolving and scalable solutions.


Proficient in Lean Six Sigma process automation and data analytics.
MBA from a globally reputed institute with 2 years of postMBA experience.
Lean Six Sigma Green Belt certification.
Proven track record of managing crossfunctional stakeholders across global teams.
Expertise in process improvement methodologies (Kaizen Lean etc.).
Strong ability to influence without direct authority.
Excellent communication and leadership skills for engaging stakeholders at all levels.
Ability to develop structured frameworks and scalable processes for consistent results.


Background in Statistics Engineering or Business Analytics.
Proficiency in SQL for data extraction and analysis.
Experience with data analytics/visualization tools (Power BI Tableau Python VBA QuickSight).
Six Sigma Black Belt or PMP certification is a plus.
Familiarity with HR software such as ADB Kronos or other workforce management tools.


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.