Salesforce Functional Process Analyst

As a Business Process Analyst in the Digital Transformation Office the successful candidate will be enthusiastic about the opportunity to disrupt the industry and transform the business. The Business Process Analyst represents the interests of both internal and external customers. The ideal candidate will possess key skills in eliciting and translating customer feedback into functional capabilities and solutions that align with the overall strategy. They will help translate the business strategy into operational process design and will be decisive in making and communicating informed decisions.

Additionally the successful candidate will have strong written and verbal communication skills and be comfortable presenting in front of large groups. They must quickly learn new software and technologies and possess excellent organizational problemsolving and troubleshooting skills. Experience in teaching or training other users and the ability to translate technical content to nontechnical users is essential. Finally a good Business Process Analyst is an openminded inquisitive individual who enjoys working in a team but can also work independently in a selfdirected environment.

Key Responsibilities:

• Gather and document business requirements define scope and perform map/gap analysis.
• Serve as a conduit between business strategy/workstreams and technical/delivery teams aligning business and development efforts.
• Understand user needs and drive continuous improvement and efficient use of the Salesforce platform.
• Collaborate with business and technical teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines strategies and industry best practices.
• Drive user adoption of Salesforce by supporting and training users.
• Develop test plans and cases conduct system integration testing and perform user acceptance testing (UAT) to validate system functionality and performance.
• Collaborate with business users other process owners crossfunctional teams IT resources sector leads and leadership to deliver solutions.
• Track monitor and report project status using Jira software.
• Set the structure and user story framework (epics features highlevel stories) and provide user story acceptance criteria.
• Identify impacts on downstream processes such as invoicing provisioning systems and revenue recognition.
• Drive the breakdown of large solution requirements into an executable backlog.
• Work closely with the delivery team to design and release new product features and capabilities as a member of the agile delivery team.
• Support and generate release materials as necessary.
• Participate in industry trade associations technical working groups seminars and other relevant events.

Required Qualifications:

• 58 years of experience in Salesforce implementation and similar IT systems
• Knowledge of industry sales processes such as Opportunity quoting Contract management Pricing discounts approval structures bundling quoting order management billing provisioning in general and in context of salesforce as well.
• Understanding of Salesforce features and customization capabilities preferable.
• Strong analytical skills to understand complex business processes and data.
• Ability to manage project timelines identify risks and effectively report project status.
• Excellent communication skills to articulate and convey information to business leaders and key stakeholders.
• Problemsolving skills to identify issues and develop creative solutions.
• Ability to learn new features and capabilities of the Salesforce platform and stay updated.
• Understanding of relational databases CPQ Billing CLM ERP and product business rules and systems
• Strong understanding of system integration and ETL tools.
• Indepth knowlege of the Billing process.
• SME on SDLC principles SOX Compliance IT General controls & IT Application controls (for Quote to Revenue process)

Preferred Skills:

• Bachelors Degree in management computer science or engineering.
• Excellent communication skills
• Experience or good understanding of agile methodology.