Reservation Associate
Reservation Associate
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly and detailoriented Reservation Associate to join our team in Mysuru India. As a Reservation Associate you will play a crucial role in ensuring a seamless booking experience for our guests serving as the primary point of contact for inquiries reservations and related services.
- Manage room and service reservations efficiently through various channels including phone email and online platforms
- Provide prompt and professional responses to guest inquiries regarding availability rates and packages
- Input and update reservation details in our system with a high level of accuracy
- Coordinate special requests with relevant departments to enhance guest satisfaction
- Promote additional services and upgrades to maximize guest experience and company revenue
- Maintain detailed records of reservations and prepare occupancy reports as required
- Address and resolve guest concerns or requests in a timely and courteous manner
- Collaborate with other team members to ensure smooth operations and excellent customer service
- Stay updated on property offerings promotions and policies to provide accurate information to guests
Qualifications :
- High school diploma or equivalent (required); degree or diploma in hospitality management business administration or related field (preferred)
- Strong communication and interpersonal skills with the ability to interact professionally with guests and team members
- Proficiency in reservation software systems (e.g. Opera Amadeus)
- Exceptional attention to detail and strong organizational abilities
- Customerfocused mindset with a commitment to providing outstanding service
- Basic computer skills and familiarity with standard office software
- Ability to work efficiently in a fastpaced environment
- Excellent multitasking and problemsolving skills
- Flexibility to work various shifts including weekends and holidays as needed
- Previous experience in hospitality or customer service is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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