Navigator Client Implementation Manager
Navigator Client Implementation Manager
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities (how we will measure success)
- Working within Business Architecture & Solution Design for our critical and proprietary global workflow platform reporting into the Delivery Manager & Product Manager
- You will be an excellent communicator and work with many international stakeholders to ensure internal and client facing teams are aware of implementation progress and agree on global standards
- You will engage with clients and stakeholders on our client portal and feedback requests to the Product Manager
- You will be responsible for the ongoing project management and implementation for country rollouts client portal onboardings and development projects
- Youll have strong business analysis capabilities able to analyse business requirements create user stories define acceptance criteria and have strong written communication skills to document decisions and change requests.
- You will have a handson approach with detailed knowledge of the platform to enable standalone discussions with the business on detailed business requirements make platform changes in the administration modules and to support other members of the product team as required
- You will work with remote and international colleagues to investigate any problemstatements and new opportunities seeking effective business solutions through improvements in either business processes or the platform
- You will help drive communications around the platform ensuring stakeholders are aware of success stories and the benefits being driven internally and with clients
Tasks (what does the role do on a daytoday basis)
- Take overall responsibility for managing the project implementations working withNavigator team Product Committee and Subject Matter Experts to drive progress and manage product development discussions
- Work closely with the wider Operations & Technology teams based across 10 countries to complete setups help track testing of implementations or new product developments
- Support deployments in Agile sprints helping the delivery manager and product manager understand the business urgency or priorities of requests for managing in the product backlog
- Facilitate stakeholder meetings and workshops and present findings and actions both verbally and in writing to the business
- Support the input for the preparation of the Product Committee and Steer Co meetings informing and consulting international stakeholders on plans and questions for decision
- Support sales staff in preparing for client proposals or calls where Navigator and the roadmap is articulated and support presentation of the platform if required
- Help drive the platform embedding ensuring data quality and maintenance is at the forefront of our stakeholders minds and all the relevant reports are being utilised
- Work with developers to design and test solutions that you or other team members design
- Take a hands on role making platform setup changes via the administration module as required to support country needs
- Support discussions with other global platform teams across departments on alignment integrations and best practice
- Have line management responsibilities and support progression development and mentoring of more junior team members internationally
- Consider opportunities and potential risks attached to suggestions you make
- Support training and maintenance of related materials for the wider business engaging with teams to ensure ongoing enhancements as needed
Key competencies for position and level
Proactive
Communicates Effectively
Plans and Aligns
Organisation Savvy
Being Resilient
Demonstrates SelfAwareness
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic Bold and Collaborative)
the role holder will be expected to demonstrate the following:
Positivity
Taking Ownership
Attention to detail
Curiosity
Qualifications :
Required Experience
Essential Criteria:
- 10 Years international experience with Project implementation Business Analysis & Project management.
- Experience of operating within an international firm that shares some of the
Following features:
- Financial Services / Private Equity / Investor services industry
- Globally distributed teams
- Fastpaced and rapidly evolving environment
- Excellent organisational prioritisation and interpersonal skills
- Comfortable communicating with diverse stakeholders including subject matter experts peers managers customers and suppliers
- Can do attitude ability to cope with tight deadlines and working under pressure
- Ability to take initiative and selfmanage
- Strong problemsolving skills with the ability to identify problems and challenges
- demonstrating strong analytical ability as well as providing informed insights
- Familiar with applying standards practices and assessments relevant to product
- development is a plus
- A quick learner eager and proactive to support the business and become a subject
- matter expert
- Need to travel from time to time
Technical Skills:
Proficient in Excel Word Powerpoint
Ability to draft detailed mockups / specifications
Knowledge of Azure Dev Ops is beneficial but not essential
Desired Criteria:
Experience in Agile ways of working
Experience in identify & implementing different technologies / systems to solve a
business problem
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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