Senior Software Systems Engineer

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.

Senior Software Systems Engineer

Location: Dundee

Services Engineeringis seeking aSenior Software Systems Engineerwith a proven track record to join our established team. This role involves collaborating with key customers to enhance ATM field performance focusing on critical KPIs such as availability and reliability. Additionally the role ensures that service actions are reliable accurate and valuable; optimizing the dispatch of field services to meet customer needs effectively. The position significantly impacts our ability to meet business goals as we strive to be the bestinclass service provider.

Position Summary & Key Areas of Responsibility:

• Point of Contact: Lead service and operational improvement discussions while collaborating with customerfacing teams account managers regional Professional Services leadership and development teams to ensure seamless integration and communication.
• Technical Authority:Recognized as a leading expert within the business unit and NCR Atleos organization. Demonstrates comprehensive knowledge across technologies processes systems and product.
• Diagnose and Resolve Issues: Efficiently diagnose and resolve issues within NCR Atleos products and thirdparty systems. Applying a high level of understanding to relate new and evolving technologies to test design development and architecture.
• Innovative Solutions: Create innovative solutions to both existing problems and as part of continual improvement to field services and NCR Atleos products.
• Data Analytics:Adopts an analytical and statistical approach to provide insights into operational scenarios. To characterise and work with various ATM environments ensuring resources are used effectively for impactful change and maximum return.
• Business Impact:Applies deep understanding of how technical contributions affect business outcomes.
• Risk Analysis and Action: Prioritize tasks analyse risks and take necessary actions to resolve product and system issues effectively.
• Customer Impact:Uses advanced technical knowledge to assess the impact of discovered problems on customers.

BASIC QUALIFICATIONS:

• Bachelors Degree in a technical and/or business discipline
• Experience in ATM software hardware or operations will be advantageous.
• Excellent communication presentation and collaboration skills
• Ability to work effectively in a fastpaced dynamic environment
• Strategic thinker with a focus on execution and results
• Selfmotivated to identify improvement opportunities within services engineering
• Proficiency in Data Analytics & Visualization tools

PREFERRED QUALIFICATIONS:

• Strong understanding of the ATM infrastructure from lowlevel devices to multivendor XFS applications will be ideal.

As an NCR Atleos employee we provide you with several core benefits as std as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your

familys lifestyle.

Attractive Defined Pension Plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work.

Lifestyle discounts

My gym discounts.

Employee assistance program (EAP)

Health Screening

#LIUB1 #LiHybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.