End User Computing Specialist
End User Computing Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a communitydriven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections our colleagues and our community. And we accept all kinds.
Gamechangers innovators cultureloversand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.
Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The End User Computing Specialist provides support to the Internal IT team by ensuring fellow colleagues are operating at peak efficiency. This role works in partnership with crossfunctional teams to resolve IT issues in a collaborative and responsive manner.
Essential Duties and Responsibilities:
- Sets goals and objectives for team members for achievement of operational results.
- Provides support to crossfunctional teams with a high attention to detail
- May assist in training and/or leading new team colleagues
- Serves as first line of contact for IT related issues across the organization
- Receives reported issues and tickets prioritizing and resolving issues accordingly
- Escalates and assigns colleague issues to appropriate IT team members if needed
- Develops and builds relationships crossfunctionally
- Documents all relevant information and steps taken while resolving tickets and IT issues
- Maintains IT knowledge via online resources updating and creating useful knowledge base articles as
needed.
Knowledge Skills and/or Abilities Required:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional leadership and customer service skills.
- Ability to perform routine situations and procedures with limited supervision
- Excellent customer service skills
- Strong team player with ability to build positive and collaborative relationships within the ConnectWise
organization - Knowledge servicing troubleshooting and repairing laptop and desktop hardware
- Ability to identify and resolve common IT problems
- Ability to identify and resolve moderately complex and advanced problems by applying documented
procedures or researching identified issues - Knowledge of Microsoft Active Directory VoIP phone system VMWare TCP/IP networking VLANs
concepts PowerShell Windows 10 and MACOS - Familiarity with PowerShell
Educational/Vocational/Previous Experience Recommendations:
- Requires broad knowledge of job procedures and tools
- 3 years of relevant experience
- Preferred: Relevant secondary education and/or industry certifications
Working Conditions:
- Hybrid to our London office with 3 days in a week in the office
- Must be within commuting distance of the office.
- 010% travel may be required
ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or.
Required Experience:
Unclear Seniority
Employment Type
Full Time
