Account Director, Retention
Account Director, Retention
Posted on :
18-05-2025
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1 Vacancy
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Job Description
At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.
Empower your impact at Cision. Be seen be understood be you.
As an Account Director Retention you will be responsible for proactively managing and growing a customer portfolio valued at approximately 1.5 million. This portfolio covers multiple sectors including Government and the broader Public Sector within your designated region. Your core focus will be tomaximize Gross Retention Rate (GRR) and Net Revenue Retention (NRR) by fostering strong client relationships and effectively leveraging autorenewal contracts and standard annual price increases. Additionally you will identify and close upsell opportunities while managing your territory in line with defined revenue and performance targets including both retention and growth metrics.
The role is defined but not limited to the following duties and responsibilities:
- Achieving or exceeding annual targets across Media Analysis Media Monitoring Media Database and Social Media.
- Compiling and implementing a sales plan for the territory.
- Creating and maintaining a highly focussed culture with an emphasis on proactive contact.
- Compiling supplementary sales plans and projects as appropriate throughout the year.
- Driving revenue from existing clients across Cision portfolio of PR products and services.
- Managing the effective renewal process for subscriptions identifying and maximising upsell and crosssell opportunities.
- Predicting future downturns in revenue and ensuring plans are in place to address short fall.
- Formulating and implementing account management strategies that provide an appropriate. level of focus on clients relative to requirements budget and future revenue potential.
- Preparing and writing comprehensive and compliant tender responses tailored to client requirements ensuring alignment with objectives and value propositions.
- Collaborating with crossfunctional teams to gather information ensuring accurate and compelling content for tender submissions.
- Delivering professional presentations to clients and stakeholders effectively communicating key messages and value propositions.
- Managing multiple tender and presentation deadlines maintaining high quality standards and attention to detail.
Essential skills and experience:
- Proven track record of exceeding targets.
- Process driven in your approach to achieving predetermined KPIs.
- Experience of pipeline management within the Salesforce platform.
- Ability to communicate and influence at all levels within the organisation.
- Ability to build and foster relationships with key stakeholders within the organisation.
- Writing skills.
- Problemsolving skills.
- Customer Focus.
- Negotiation Skills.
- Results Focus.
Key internal relationships:
- Customer Success & Support.
- Retention and Account Management team.
- New Business teams.
- Operations team.
- Product teams.
- Finance.
- Human Resources.
- Marketing.
- Insight.
- Legal.
As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business Newswire a network of over 1.1 billion influencers indepth monitoring analytics and media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions awardwinning solutions including its nextgen Cision Communications Cloud follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving longterm success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .
Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact
Please review ourGlobal Candidate Data Privacy Statement to learn about Cisions commitmentto protecting personal data collected during the hiring process.
Required Experience:
Director
Employment Type
Full Time
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