eCommerce Assistant (Marketplace)
eCommerce Assistant (Marketplace)
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Job Description
Endless preloved items. Limitless creativity. One clear purpose.
Ecommerce Assistant (Marketplace)
24785 per annum (pro rata for part time) benefits
Reports to: Marketplace Team Leader
Directorate: Marketing Fundraising & Engagement
Contract: Permanent
Hours: Part time 22.5 hours per week(3 days per week ideally Tuesday Wednesday Thursday but there is some flexibility around this)
Location: Onsite at our Grantham National Distribution Centre (The Mushroom Farm Barkston Heath Grantham NG32 2DE).
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date:26 May 2025
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment please contactas soon as possible.
Recruitment process:Competency based interview
Interview date: From the week commencing2nd June
How do I apply We operate an anonymised shortlisting process in our commitment to equality diversity and inclusion. CVs are required for all applications; but we wont be able to view them until we invite you for an interview. Instead we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly fairly and objectively.
At Cancer Research UK we exist to beat cancer.
We are professionals with purpose beating cancer every day. But we need to go much further and much faster. Thats why were looking for someone talented someone who wants to develop their skills someone like you.
As part of Cancer Research UKs Retail & Ecommerce Growth Strategy we opened our first Regional Distribution Centre (RDC) in 2023 and are proud to now have four distribution hubs and online marketplaces across the UK.
Were looking for an Ecommerce Assistant to join Cancer Research UKs Online Marketplace team at the Grantham National Distribution Centre.Our Online Marketplace Team sort identify value photograph and list items for sale on our online marketplace platforms (e.g. eBay Depop Vestiaire and ASOS).
Youll be trained on all parts of the process; however this role will have a strong focus on being part of the Dispatch and Customer Service team who dispatch c.UK orders and handle c.200 customer queries per week. This means your role will predominantly focus on preparing customer orders for dispatch which includes picking packing and sorting stock; while also handling customer queries refunds cancellations and relisting returned items for sale online.
This will be an interesting and active role as part of a supportive and diverse team where youll discover something new every day whether its a new treasure a new camera angle or a talent you never knew you had. This is an opportunity to work in your local area for one of the UKs most trusted brands as part of a collaborative team while handling a variety of new and preloved and both low and highvalue nonclothing items.We can offer you a purposedriven role with 25 days of annual holiday public holidays paid sick leave and career progression opportunities across the whole organisation.
Check out our Team in Warrington in this video as they show you a typical day as a Marketplace Assistant HERE.
Important notice: The National Distribution Centre is five miles outside of Grantham and there are no public transport services. Due to the remote location you would be required to have or arrange your own transportation to and from the site.
What will I be doing
Preparing customer orders for dispatch (this includes standing up and moving around the Depot while lifting and moving stock of different weights and sizes).
Picking packing and sorting sold items within the Dispatch department.
Supporting with and handling Customer Service queries refunds and cancellations.
Working to agreed daily Dispatch and Customer Service targets.
Unpacking deliveries and sorting items into the correct categories.
Researching items to check if the value meets the requirementsfor sale online.
Relisting returned items on Cancer Research UKs online shop across a range of platforms (e.g. eBay Depop Vestiaire and ASOS) while ensuring product listings are of a consistently high standard with accurate and highquality descriptions.
In cases will be able to support the endtoend process of reviewing stock photography listing and dispatch.
What are we looking for
Background in working in fastpaced environments that involve stock processing (e.g. retail ecommerce hospitality logistics warehousing etc).
Experience buying or selling on online marketplaces either in a personal or professional setting (e.g. eBay Depop Vestiaire ASOS etc).
Excellent written and verbal communication skills with the ability to support customer service queries
Customer service experience would be beneficial but is not essential meaning we welcome applicants without this experience.
Experience working to meet targets/ KPIs with excellent time management.
Excellent eye for detail with a proven ability to work effectively under pressure whilst maintaining high standards.
Proficient IT and administrative skills (including Microsoft Packages and data entry in Excel).
Our organisation values are designed to guide all that we do.
Bold:Act with ambition courage and determination
Credible:Act with rigour and professionalism
Human: Act to have a positive impact on people
Together:Act inclusively and collaboratively
Were looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If youre interested in applying and excited about working with us but are unsure if you have the right skills and experience wed still love to hear from you.
What will I gain
We create a working environment that supports your wellbeing and provide a generous benefits package a wide range of career and personal development opportunities and highquality tools. Our policies and processes enable you to improve your worklife balance take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
Our vision is to create a charity where everyone feels like they belong benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures in particular those from ethnic minority backgrounds who are currently underrepresented.
We want to see every candidate performing at their best throughout the job application process interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact or 0as soon as possible.
Unfortunately we are unable to recruit anyone below the age of 18 so that we can protect young people from health & safety and safeguarding risks.
Employment Type
Part-Time
