Senior Client Partner - Travel
Senior Client Partner - Travel
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
The SVP Client Relationships/ Senior Client Partner for Travel will be a member of sales and account management leadership team at WNS UK and report into the Business Unit Head for the Travel Vertical.
This person will have overall responsibility of delivering and owning a high level of governance of client
relationships for Travel.
Note : We will only consider candidates who have done Client Partnering & Client Relationship Management in Travel Domain. (Farming & Hunting)
Specific Responsibilities:
- Own the client relationship endtoend be the voice of the customer with all WNS groups and voice of WNS with the client
- Act in an advisory / consultant role with clients and strategize with them on best course actions in achievement of their business objectives where WNS can be an effective transformative partner
- Peer with client leaders up to CXOs to understand their business imperatives and gain the trust of the client and be perceived as part of their extended team
- Drive revenues with an objective to meet and exceed established targets by creating and championing highvalue propositions for the client
- Have business oversight of client Relationships from all aspects including the account and delivery teams
- Assist WNS senior management in early identification and articulation of client needs and help articulate WNS views to the clients senior management
- Work closely with offshore delivery team(s) to ensure all operations metrics are met
- Manage client visits and accompany them to offshore delivery centers as and when require
- Collaborate with WNS solutions and capability teams to cocreate transformative solutions (digital and/or process) that can be deployed for the respective client or collection of clients
- Establish / lead suitable governance framework including but not limited to weekly / monthly / quarterly / annual Business Review Meetings ensuring progress to plan and flagging exceptions
- Ensure contract compliance both commercial as well as other T&Cs both for client and WNS and resolve variances
- Lend subject matter expertise to other client partners and sales leaders to ensure overall BU objectives are met.
Qualifications :
- Degree level education MBA Preferred
- Work experience in travel specifically in either of the travel segments (OTA Hotels Cruise travel aggregator or car rental industry)
- 10 years of experience in managing client relationships and / or business operations / business development in travel industry at least 3 years of total experience should have been in a senior capacity
- A track record of initiative creativity and motivation to surpass challenging performance goals.
- Excellent analytics presentation storytelling and negotiation skills able to create and deliver convincing arguments
- Relationship builder team player
- Ability to manage conversations across strategic spectrum i.e. 10K feet view to 100K feet View
- Strong interpersonal skills able to build rapport and credibility quickly with an executive level audience
- Superior time management skills and strong attention to detail
- Willingness to undertake extensive travel primarily within EMEA and US and occasionally to India and other offshore delivery locations as needed.
Additional Information :
10 to 15 years of Client Relationship experience out of which at least few years should
have been in a senior capacity ideally with one of the following:- An offshoring company with operations in India
- A knowledge services outsourcing company
- Any offshoring or outsourcing company but work experience in Travel.
- A track record of initiative creativity and motivation to surpass challenging performance goals.
- Excellent presentation and negotiation skills able to create and deliver convincing arguments
- Entrepreneurial spirit
- Relationship builder
- Ability to manage Client Relationship process and forecast with precision
- Strong interpersonal skills able to build rapport and credibility quickly with an executive level audience
- Superior time management skills and strong attention to detail
- Solid grounding in business concepts and dynamics
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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