Senior Customer Services Associate x 3
Senior Customer Services Associate x 3
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1 Vacancy
Job Description
Job Description
Are you passionate about animal health and making a positive impact on the world Join our researchdriven biopharmaceutical company as a Senior Customer Services Associate in Veterinary Pharmaceuticals. We are dedicated to inventing medicine and vaccine innovations that make a difference for patients across the globe. We are looking for three people to join our Customer Support team.
In this role you will provide a high quality professional support to the team who provide service in relation to enquiries requests for information complaints and orders coming into the company via telephone email and other means. You will ensure that all enquiries and communications are dealt with in a friendly and professional manner whilst ensuring accurate and timely recording processing and management of any enquiries/tasks.
Daily responsibilities:
- Manage all incoming Customer Service queries & Business enquiries
- Accurately process Customer orders using SAP and other Business Systems
- Handle customer complaints disputes and queries
- Provide knowledgeable support and answers about products and services
- Work closely with Finance team to resolve pricing/invoicing queries and credit claims
- Proactively identify and implement system efficiencies to eliminate waste
Experience/skills required:
- Experience in a Customer Services/order processing role
- Computer literacy (experience of CRM systems ideally SAP) and excellent Excel skills essential
- An excellent problem solver and a decision maker
- The ability to use your own initiative but also to know when to refer to a senior team member
- Personable with a consistently positive demeanor
- Analytical and proactive when presented with obstacles
Closing date for applications: 2nd June 2025
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
HybridShift:
Valid Driving License:
Hazardous Material(s):
Required Skills:
Business Management Business Management Business Relationship Management (BRM) Consumer Financing Consumer Protection Laws Customer Experience Management Customer Queries Customer Relationship Management (CRM) Customer Satisfaction Surveys Customer Service Customer Service Management CustomerSupport Customer Value Management Decision Making DetailOriented Electronic Data Interchange (EDI) GoalOriented Insurance Claim Handling Logistics Management Marketing Initiatives Order Processing Problem Resolution Problem Solving Product Sales Training Promotional Activities 5 morePreferred Skills:
Job Posting End Date:
06/2/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Senior IC
Employment Type
Full-Time
