Vice-President, Operations and Oversight, Product and Payments
Vice-President, Operations and Oversight, Product and Payments
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
The VicePresident (VP) Operations and Oversight within the DaytoDay Banking and Savings and Investing Advice Banking Product Teams is accountable for supporting implementation of business control processes and proactive risk/deficiency management oversight of vendor management and overall operational excellence The role supports value realization sustainment and ongoing effectiveness of the business and strategic organizational initiatives by adopting effective change management and project management practices and processes.
As an organizational leader this role champions:
CIBC employee experience principles:
Always professional so our team members can excel and be their best professional self.
Radically simple so our team members can focus on what they need to do and make an impact.
Genuinely caring so our team members can feel valued for who they are and what they contribute.
CIBC leadership capabilities:
Envisions the futureto innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.
Inspires hearts and mindsto build an inclusive culture where we make bold choices collaborate and empower others to take chances and do whats right for our stakeholders.
Drives action and impact togetherto align with urgency around what matters making decisions with speed and always making a real difference.
What Youll be Doing
Operational Controls
Establish a strategy and framework for ongoing identification of operational control requirements and oversight of adherence to controls.
Working with Business Controls provide support to the various control processes such as internal audits development of deficiency mitigation solutions and incident management.
Provide operational compliance advice including proactive risk/control deficiency management and ongoing review of process/procedures.
Manage and provide oversight of all business controls in partnership with the Chief Administrative Office (CAO) to meet regulatory obligations.
Continuously improve the efficiency and effectiveness of the operational compliance environment and key processes. Provide end to end data stewardship.
Identify and assess the results of control testing/failures to determine the nature extent and impact to operational compliance.
Ensure enterprise approach to remediations and regulatory programs are consistent and without overlap for DaytoDay Banking and Savings Investing and Advice.
Vendor Management
Lead the DaytoDay Banking and Savings Investing and Advice Vendor Management function including managing risk costs and vendor relationships that support the DaytoDay Banking and Savings Investing and Advice Product portfolio (credit and deposits).
Partner with Corporate Services on the procurement of new goods and services in support of the Product Portfolio.
Ensure that team members adhere to the Procurement Policy the Third Party Risk Management (TPRM) Policy and the Procurement Methodology when interacting with suppliers for the purpose of purchasing good or services on behalf of CIBC.
Throughout project planning and execution ensure oversight and alignment to Personal and Business Banking and CIBC strategy identifying internal and external factors that may impact project delivery.
Operational Excellence
Lead the execution and implementation of the DaytoDay and Savings Investing and Advice Banking business plans standards initiatives and established activities ensuring effective operational execution.
In collaboration with Technology oversee business and technology architecture for Day toDay Banking and Savings Investing and Advice.
Investigate root cause identify gaps and provide recommendation to address high priority issues and opportunities.
Identify opportunities to remove or streamline activities from the frontline or Contact Centres.
In collaboration with Fusion manage the DaytoDay Banking and Savings Investing and Advice response to incident management from developing contingency process and procedures coordinating the response nationally partnering with Business Stakeholders.
In collaboration with Technology provide production support for credit and debit platforms.
Ensure consistency and streamlined processes and communication are achieved and ensure alignment to the overall Personal & Business Banking Strategy.
Thorough observation analysis and interpretation provide guidance to the DaytoDay Banking and Savings Investing and Advice leadership team in understanding and identifying operational performance.
Promote an environment where innovative solutions are employed to ensure efficient timely problem resolutions which meet business needs and regulatory requirements and champion Artificial Intelligence (AI) throughout the DaytoDay and Savings Investing and Advice businesses.
Collaborate with various risk partners and frontline experts to proactively identify near term and longerterm opportunities to improve compliance to regulatory requirements.
Partner with the product management teams to create opportunities to develop enhancements and modernization initiatives that simplify and automate processes for frontline and report to senior business leadership on progressand Key Performance Indicators (KPIs).
What Were Looking For
Ability to significantly contribute to and implement an integrated and interdependent customer and employee experience. Strong business acumen and analytics skills.
Strong communication and influencing skills sufficient to compel diverse groups to align to common goals that involve matters of high strategic importance.
Highly developed leadership and exceptional people management skills.
Proven ability to effectively manage the implementation of organizational change.
Results oriented with an ability to deliver to ambitious timelines and activities.
Knowledge of financial services issues and operational controls.
Ability to make decisions and execute to expectations within time frames provided.
Strong relationshipbuilding and negotiating skills.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 25th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Business OperationsRequired Experience:
Chief
Employment Type
Full-Time
