Casual Professional- Night Operations & Welfare Coordinator

Salary Rate:HEW 6($60.56 per hour 11% Superannuation)

Employment Type: Casual

Location: Burwood Campus

About the role:

The Night Operations & Welfare Coordinator plays a pivotal role in ensuring the safety security and wellbeing of residents within the university residential facility during night hours. This position requires a dynamic individual with exceptional crisis management skills a strong commitment to customer service and a keen eye for maintaining a respectful and inclusive community environment. This position requires a proactive and adaptable individual who is dedicated to upholding high standards of incident response safety customer service and community engagement.

This role is responsible for promptly responding to incidents coordinating emergency responses where required producing detailed and accurate reporting and fostering a culture of respect and safety within the residential community. This role will work on a fortnightly roster with a blend of night shifts (predominantly night shifts) and day shifts to support collaboration with the wider DRS team. This arrangement is subject to change to suit the business needs at the time.

To be successful youll have:

• Previous experience in crisis management emergency response or a similar role highly desirable.
• Strong communication interpersonal and conflict resolution skills.
• Ability to remain calm and composed under pressure and make quick sound decisions in emergency situations.
• Knowledge of relevant safety protocols emergency procedures and risk management principles.
• Commitment to maintaining a respectful and inclusive community environment.
• This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakins Recruitment Procedure for further details).

Your key responsibilities will be to:

• Respond promptly and effectively to incidents occurring during night hours such as medical emergencies resident welfare security breaches or facility hazards.
• Assess the severity of incidents and implement appropriate protocols and procedures to ensure the safety and security of residents and staff.
• Coordinate with emergency services and relevant stakeholders to manage incidents efficiently and minimize potential risks escalating to the General Manager where appropriate.
• Maintain accurate and detailed records of all incidents including incident reports witness accounts and followup actions taken.
• Ensure timely communication of incident details to appropriate stakeholders.
• Provide compassionate and responsive customer service to residents staff and visitors at all times.
• Address concerns conflicts and inquiries promptly demonstrating empathy and professionalism.
• Promote a culture of respect inclusivity and safety within the residential community
• Attend to the needs of shortstay residents ensuring their safety comfort and satisfaction during their time within the residential facility.
• Respond to maintenance requests promptly addressing facilityrelated issues to maintain a safe and functional environment for residents and staff.
• Participate in training sessions and drills to enhance preparedness for incident response and safety protocols.
• Conduct regular risk assessments to identify potential hazards or vulnerabilities within DRS
• Implement proactive measures to mitigate risks and enhance the safety and security of residents.
• Conduct thorough reviews and debriefings following incidents to identify areas for improvement.
• Implement corrective actions and incorporate lessons learned into future response strategies to continually enhance safety and security measures.

About us:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years weve achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses learning centres and research centres across Victoria and corporate offices in Melbourne China Indonesia India and Sri Lanka. Our online Cloud campus provides more than 13000 students with access to stateoftheart digital tools and direct access to worldrenowned academics. As a Victorian university with a global impact Deakin is translating its research into commercial outcomes that will help drive innovation for Australias economy.

Applications for this position close on. Please submit your updated resume and 1 page cover letter.