Hotel Night Auditor
Hotel Night Auditor
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Job Description
Calling all Night Owls!
Pullman & Mercure Melbourne Albert Park are seeking a dedicated reliable and serviceoriented customer service extraordinaire to join our hotel overnight Front Office team in a Night Auditing role.
Joining us an experienced Hotel Night Auditor you will be responsible for rolling our financial system from the day. In addition you will provide a positive guest experience and welcome our latenight arrivals. Working 11PM 7AM shifts alongside our Night Manager you will process nightly reports contributing to a smooth overnight shift with an opportunity to build upon your skillset.
What Youll be doing!
- Welcoming our late arrival guests and farewell to our early departures.
- Ensure the smooth and efficient running of the Hotels overnight operation maintaining guest satisfaction and the safety and security of the property.
- Taking initiative to ensure positive and productive interactions with our customers.
- Undertake the daily reconciliation of the Hotels trading including checking and preparing reports completing audits and collating the necessary paperwork for departures.
- Prepare and distribute relevant reports to relevant departments.
- Managing and confirming reservation details and accounts for inhouse guest details ensuring all details are recorded accurately.
Qualifications :
About You!
- A passion for providing a positive guest experience with a desire to create memorable experiences.
- Previous experience using Opera is desirable.
- Detailoriented and numerically minded ensuring procedures are followed.
- Confidence in making credit card and cash transactions.
- Excellent communication and interpersonal skills.
- The ability to work independently in a fastpaced environment.
- Solution minded with a strong ability to problem solve.
- Empathetic in nature with a desire and ability to assist all kinds of clientele.
- Valid Drivers License (Desirable).
Additional Information :
Benefits and Perks
- Onsite car park while on duty.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Reward and recognition programs.
- Mentoring and career development alongside experienced and dedicated professionals.
- Global discounts on hotel accommodation & Food and Beverage including special rates with our partnership brands such as Europcar.
Apply today and see where your Accor career can take you!
We are unable to provide sponsorship for this role so Australian working rights are required.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
