Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The CSM will serve as the primary point of contact for assigned customers ensuring they receive outstanding service and solutions tailored to their needs. This role combines account management recruiting employee coaching and implementation oversight making it ideal for someone who enjoys building relationships problemsolving and making a direct impact.
Candidates with a background in serviceoriented roles supporting school district operationssuch as education staffing transportation services or HR software solutions are highly encouraged to apply. Experience in these areas demonstrates a strong understanding of the challenges and needs of K12 education clients making you an ideal fit for this role.
Key Responsibilities:
Account Management & Growth
Serve as the primary point of contact for assigned educationrelated customers.
Develop and execute strategies to increase net revenue from the assigned book of business.
Identify opportunities for expansion within existing accounts including crossselling and upselling staffing services.
Conduct regular checkins and performance reviews with client POCs to assess satisfaction and address concerns proactively.
Ensure a 95% customer retention rate by fostering strong relationships and providing outstanding service.
Recruiting & Employee Management
Act as boots on the ground for recruiting efforts to meet client demands working closely with the talent acquisition team.
Ensure proper staffing levels by assisting with inperson sourcing screening and onboarding events when needed.
Train and coach employees to align with client expectations and ensure longterm success.
Provide ongoing support to placed employees addressing performance issues or concerns.
Implementation & Onboarding
Oversee the implementation process for newly assigned accounts ensuring a seamless transition from sales to service.
Develop customized onboarding plans for new clients to align staffing solutions with their specific needs.
Work closely with internal teams to ensure all operational and compliance requirements are met.
Requirements:
Customer Success Experience:
2 years of experience in customer success account management staffing or a related field.
Experience managing a book of business worth $2M in net revenue is a plus.
Education Staffing Expertise:
2 years working with the education sector.
Exceptional relationshipbuilding and problemsolving skills.
QuotaCarrying Role:
Demonstrated success in meeting or exceeding revenue quotas in a competitive environment.
Travel Requirements:
Willingness to travel as needed to meet clients and attend industry events (up to 80% travel).
Technical Proficiency:
Proficiency with CRM tools such as HubSpot.
Employment Type
Full Time
