NIH OD CRM Manager

Futrend Technology

Posted on : 21-05-2025

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1 Vacancy

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Job Location

Bethesda, MD - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 21-05-2025

Job Description

Futrend Technology Inc.is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT Federal Financial Management and Grants Management. We excel at providing customers with highvalue solutions that support their missions and meet their most critical objectives and business needs. We provide full lifecycle IT services to Federal agencies with recognized excellence in complex realtime system integration and enterprisewide system implementation.

Description:

Futrend Technologyis looking for an NIH OD CRM Manager to join our team of industry leading professionals with significant upward promotion probability.

The ideal candidate will measure success in this position through outcomes program delivery success customer satisfaction continuous improvement in delivery practices and team performance financial performance qualified pipeline and business growth.

Roles and Responsibilities:

Solution Delivery

Manage CRM process and system
Make sure team follows the SOP and CRM practices
Provide timely reports and trend and root cause analysis
Make recommendations and implement improvements
Work with program manager and team to help the team to meet SLA metrics
Work closely with the customers to improve process and customer satisfaction

Qualifications
5 years in CRM/process analysis
PMP or Agile SCRUM certification required
Must have hands on experience with ServiceNow and/or JIRA
Work experience in NIH Federal Health IT agencies research and academic institutions are a plus

Location:NIH campus in Bethesda MD Rockville MD metro Washington DC

Futrend Technology Inc.is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race religion color national origin gender sexual orientation gender identity age status as a protected veteran or status as a qualified individual with a disability.

Futrend Technology EVerify to validate all new hires ability to legally work in the United States

Futrend is a VEEVRA Federal Contractor

Required Experience:

Manager

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Futrend Technology

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NIH OD CRM Manager

Futrend Technology

Job Description

Employment Type

Company Industry

Key Skills

About Company

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