Customer Service Representative I
Customer Service Representative I
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Job Description
Job Details
Description
Walsworth Fulton
OUR TEAM IS THE HEART OF OUR BUSINESS
Walsworth Fulton a familyowned business founded in 1937 has grown from printing playbills and cookbooks in Marceline Missouri to becoming one of the top three yearbook printers and magazine printer in the industry. For over 87 years we have remained committed to providing exceptional printing services with a strong focus on quality innovation and customer satisfaction.
At Walsworth our team is the heart of our business and we are currently looking for a Customer Service Representative to join our team! As a CSR you will act as the primary point of contact for clients providing product and service information resolve any issues with the customer and ensure seamless ordering and production process. This individual will work closely with sales production and prepress teams to support our clients printing needs from start to finish. Join us today and play an integral role in producing topnotch printed products for our clients.
Key Responsibilities
- Respond promptly and professionally to customer inquires via phone email or in person.
- Manage job orders from intake to delivery ensuring accuracy and timely updates to clients.
- Coordinate with production and prepress departments to ensure customer requirements are met.
- Resolve product or service issues by clarifying the customers complaint determining the cause and offering solutions.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Build and maintain strong relationships with new and existing customers.
- All other job duties as assigned.
Minimum Qualifications
- High school diploma or equivalent; associate or bachelors degree is a plus.
- Excellent communication and interpersonal skills.
- Ability to read and understand written and verbal instructions.
- Ability to manage multiple customers tasks and deadlines in a fastpaced environment.
- Proficiency in Microsoft Office and Customer Service Software is a plus.
Walsworth is an Equal Opportunity Employer. We value diversity and are committed to providing opportunities regardless of race sex disability veteran status sexual orientation or gender identity.
At Walsworth we offer a dynamic work environment where you can develop your skills and grow in the printing industry. If youre passionate about quality and teamwork apply today to be part of a company with a proud history and exciting future.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
