Program Director Individual Shelter
Program Director Individual Shelter
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$ 60000 - 65000
1 Vacancy
Job Description
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- 401(k)
- 401(k) matching
- Training & development
- Tuition assistance
- Vision insurance
Full Time
Location: Pittsfield MA
Schedule: MondayFriday 9a5p
- Oversee Program Operations: Manage the daily operations of the shelter including program development policy implementation and ensuring compliance with all regulatory requirements and funder obligations.
- Caseload Management: Build and maintain the minimum required caseload of participants while overseeing case management services such as needs assessments goalsetting referrals to community resources and crisis intervention.
- Staff Supervision: Recruit hire train and supervise a team of outreach staff providing ongoing support and resources. Develop onboarding materials and lead the hiring of the first case worker once the directors caseload is established.
- Participant Support: Ensure participants receive comprehensive case management services including direct engagement crisis response and personalized support plans utilizing systems like Clarity and eHana for documentation and reporting.
- Community Engagement: Work with the Director of Operations and the Senior Director of Shelter & Housing to establish partnerships with community organizations government agencies and local businesses to enhance support services and resources available to clients.
- Crisis Management: Design and implement a 24hour oncall system to respond to client crises and support staff in emergency situations.
- Program Evaluation: Regularly monitor program outcomes track performance metrics and implement improvements to ensure the programs success and sustainability.
- LMHC or LCSW preferred.
- Experience in operations management and team supervision preferred.
- Strong understanding of homelessness poverty and social justice issues.
- Excellent communication and conflict resolution skills.
- Flexibility with scheduling including some oncall duties.
- Paid orientation and trainings.
- Generous timeoff package.
- Comprehensive health and dental insurance plans.
- 403(B)retirement plan with employer matching.
- Longterm disability benefits; paid life insurance.
- Advancement opportunities; tuition assistance; and several more benefit options.
Want to learn more about ServiceNet
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 1500 employees and 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
ServiceNet is a nonprofit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
Not sure which job might beright for you No problem! Email to speak with a hiring manager today.
Required Experience:
Director
Employment Type
Full-Time
