IT Operations Manager

The IT Operations Manager will oversee and manage all aspects of the companys IT infrastructure and helpdesk operations. The individual will be responsible for ensuring the availability performance and security of critical systems including the Billing application secure remote connectivity backup/recovery plans and the Darktrace security tool. The IT Operations Manager will lead a small team work closely with vendors and ensure alignment with the companys strategic IT goals.

REPORTS TO/SUPERVISES

The IT Operations Manager reports directly to the Chief Information Officer and is responsible for leading a small IT team while effectively collaborating with other Emergicon personnel across all departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage and ensure the high availability of all critical systems includingservers networks and the Billing application.

Implement proactive monitoring and troubleshooting to prevent downtimeand optimize system performance.

Provide and manage secure remote connectivity solutions for employeesensuring reliable and secure access to the network from any location.

Validate and continuously improve the companys backup and disasterrecovery plan ensuring minimal data loss and quick recovery in case ofsystem failures.

Regularly test and audit the recovery process to ensure readiness.

Manage and optimize the Darktrace security system to proactively identifyand mitigate threats.

Collaborate with the security team to ensure strong defense mechanismsare in place.

Lead and mentor the infrastructure and helpdesk teams ensuring they areequipped to meet performance targets.

Manage IT vendor relationships ensuring services meet SLAs and explorecostsaving opportunities.

Continuously assess and improve the performance of IT systemsincluding hardware software and cloud services.

Implement automation to reduce manual intervention and enhanceoperational efficiency.

Lead infrastructurerelated projects such as system upgrades migrationsand new technology implementations ensuring they are completed ontime and within budget.

Ensure accurate and uptodate documentation of system changesconfigurations and processes.

Communicate regularly with stakeholders providing status updates onprojects and system performance.

Other jobrelated duties as assigned

EDUCATION AND EXPERIENCE

Bachelors degree in Information Technology Computer Science or a relatedfield (or equivalent experience).

Five years of experience in IT infrastructure management networkadministration or similar roles.

Strong knowledge of system/network administration virtualizationtechnologies cloud services and remote access solutions.

Handson experience with managing security tools (e.g. Darktrace) anddisaster recovery processes.

Experience with project management and leading IT infrastructure teams.

Certifications such as ITIL PMP CISSP or equivalent preferred.

Experience with largescale migrations or implementations (e.g. migratingclient data or systems) preferred.

Experience with cloud platforms (e.g. AWS Azure) and virtualizationtechnologies.

KNOWLEDGE SKILLS AND ABILITIES

Familiarity with automation tools and strategies to streamline infrastructureprocesses.

Strong communication and leadership skills.

Ability to manage vendor relationships and explore costefficient technologysolutions.

Familiarity with EMS/Medical Billing or similar applications.

WORKING CONDITIONS

This position requires prolonged periods of sitting or standing at a workstation while performing tasks on a computer.

WORK LOCATION

Work is primarily conducted onsite at our Terrell TX location. This role is eligible for a hybrid work schedule allowing for a combination of inoffice and remote work.