Eligibility Screening Services Representative - M-F 8a-4:30p
Eligibility Screening Services Representative - M-F 8a-4:30p
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Eligibility Screening Services Representative serves as the initial point of contact for customers addressing inquiries resolving issues and delivering highquality service to ensure a positive customer experience. This entrylevel role requires excellent communication skills attention to detail and the ability to manage a variety of customer requests through multiple channels including phone email and chat. The Representative works in a performancedriven environment adhering to established service metrics and standards while collaborating with other departments to ensure timely and effective resolution of customer concerns.
Essential Functions
- Responds to customer inquiries through phone email chat or other communication channels providing accurate and timely information.
- Clarifies and resolves customer issues by identifying their needs determining root causes and implementing effective solutions.
- Escalates complex or unresolved issues to appropriate team members or departments ensuring prompt followup and resolution.
- Provides triage support for common issues related to platforms applications and backoffice processes.
- Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system ensuring detailed records of inquiries and resolutions.
- Adheres to quality standards and key performance indicators (KPIs) including productivity response times and customer satisfaction ratings.
- Delivers exceptional customer service by maintaining professionalism patience and a customerfocused attitude in all interactions.
- Contributes to a teamoriented work environment by sharing insights offering assistance and collaborating effectively with peers and supervisors.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- Associate Degree or some college coursework in a related field preferred
- 12 years of customer service experience required preferably in a call center or help desk environment required
- Familiarity with CRM software and customer service tools preferred
Knowledge Skills and Abilities
- Strong verbal and written communication skills with the ability to clearly convey information and resolve customer concerns.
- Proficient in using computer systems including Microsoft Office Suite and CRM platforms.
- Excellent problemsolving and criticalthinking abilities.
- Ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
- Detailoriented with a strong focus on accuracy and quality.
- Demonstrated ability to work independently and as part of a team.
- Strong interpersonal skills and the ability to build rapport with customers and colleagues.
INDSSESS
To apply please email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
