Customer Service Representative â Consumer Retail
Customer Service Representative â Consumer Retail
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are the leading distributor of specialty automotive and RV aftermarket parts and accessories and we have developed a culture of family that has allowed our business to grow across the globe.
With our more than 2000 employees we strive to reflect this culture by living our values ofCommitment Customer Service Execution Integrity Leadership Teamwork & Fun. Through these values weve been able to provide our employees with the tools they need to succeed. Thats because when you succeed we succeed at our goal ofdelivering the products that people need when they need them!
What can Keystone Automotive Operations offer YOU
Our company utilizes competitive training programs coaching communication & collaboration to help our team members learn and grow! We also offer:
- Benefits Package: Includes Medical Dental Vision & other benefits
- 401K w/ Generous Company Match
- Paid Time Off & Paid Company Holidays
- Employee Referral Bonus:Eligible to make referrals immediately after first day
- Tuition Reimbursement
- Employee Discount Programs
- And More!
Your Role with Keystone Automotive Operations
Keystone Automotive Operations Inc. is currently seeking a Consumer Retail Customer Service Representative for our Exeter PA location! As a key part of our team youll engage with customers solve problems and ensure a smooth seamless experience from order to delivery. This is an exciting opportunity to make a real impact on customer satisfaction in a fastpaced collaborative environment.
Our Consumer Retail Customer Service Representatives provide exceptional support to B2C customers from order placement to delivery. Responsibilities include resolving order discrepancies answering customer inquiries and maintaining clear communication throughout the process. The ideal candidate is detailoriented problemsolving and committed to delivering outstanding customer experience.
Shift:
- Weekdays: (Monday to Friday) 9:00 AM to 5:30 PM
- Weekends: (Saturday & Sunday) Each agent works one 2hour shift on both Saturday and Sunday. The weekend shifts rotate weekly meaning agents will work weekends approximately 1 to no more than 2 times per month
- Potential for a hybrid workfromhome schedule! (After 6month training period based on performance)
- Indepth onsite training with Individual coaching to maximize your growth!
- Highly transferable sales and service skills
- No experience no college degree necessary we pay you to learn!
- Process orders accurately reviewing details such as pricing quantities and shipping.
- Provide customer support for existing orders addressing concerns and offering technical assistance.
- Engage with customers via phone chat and email to deliver highquality service.
- Educate customers on products and keep them updated on order status and delays.
- Perform additional tasks as needed to support team goals.
Basic Qualifications:
- Experience utilizing online marketplaces (e.g. Amazon eBay)
- Previous experience in sales or customer service preferred.
- Strong attention to detail and communication skills.
- Ability to work independently and collaboratively.
Preferred Qualifications:
- High School diploma (or GED); college coursework preferred.
- Prior experience or knowledge in the Automotive RV and Marine industry/ parts is a plus
- Basic computer proficiency including MS Office applications.
Required Experience:
Unclear Seniority
Employment Type
Full Time
