Front Desk Supervisor
Front Desk Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guests journey begins and ends with a positive and memorable impression of our resort.
As Front Desk Supervisor you will:
- Supervise and train front desk agents to deliver topnotch customer service and operational excellence
- Handle guest inquiries complaints and requests promptly and professionally ensuring a high level of guest satisfaction
- Oversee daily front desk operations including checkin/checkout processes room assignments and reservation management
- Schedule and manage front desk staff ensuring adequate coverage at all times
- Monitor and manage financial transactions including room charges payments and cash handling
- Serve as the primary point of contact for front deskrelated issues facilitating effective communication between departments
- Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies
- Address and resolve any operational or guest issues that arise implementing solutions and preventing recurrence
- Answer inquiries pertaining to hotel services; registration of guests; and shopping dining entertainment shuttle and travel directions
- Coordinate with housekeeping when VIP Guests arrive
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
Qualifications :
- Proven experience in a supervisory role within the hospitality industry preferably at the front desk
- Strong leadership skills with the ability to motivate and manage a team effectively
- Excellent customer service skills with a focus on creating a welcoming and positive environment for guests
- Must be able to lift up to 15lbs and stand for long periods
- Required to pass a background check drug test and prove eligibility to work in the United States
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
