Knowledge Manager
Knowledge Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Link Solutions is seeking a Knowledge Manager to join our team at Aberdeen Proving Ground MD.
- Must be a US Citizen
- Must have an active DoD Security Clearance.
- Nonremote (relocation incentive available)
Our Knowledge Managers will play a critical role in driving knowledgesharing initiatives and developing scalable information practices to ensure personnel have timely access to documentation standards and technical guidance to improve overall operational performance in accordance with DoD and ARL IT policies at the Army Research Laboratory in Aberdeen Proving Ground MD.
Job Responsibilities:
- Oversee the development organization and maintenance of knowledge assets including documentation SOPs troubleshooting guides and best practices.
- Implement and manage knowledge management (KM) processes using existing enterprise tools and systems.
- Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel.
- Enhance selfservice support resources by improving article quality searchability and usability.
- Collaborate with IT teams analysts and engineers to ensure the knowledge base aligns with evolving support needs and technical standards.
- Promote knowledge sharing across teams to reduce resolution time and improve service delivery consistency.
- Support documentation governance version control and compliance with ARL and DoD KM policies.
- Provide reporting on content usage knowledge base performance and continuous improvement initiatives.
- Participate in IT and telecom project teams contributing to engineering documentation reviews and ensuring KM alignment with project goals.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
Qualifications :
- Must be a US Citizen.
- Must have an active DoD Security Clearance.
- BA/BS in computer sciences or two (2) additional years of relevant experience working in knowledge management IT documentation service delivery or similar support functions.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
- Must have ITIL v4 Six Sigma Green Belt or Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification.
- Ability to plan and implement largescale network configurations and upgrades while minimizing downtime.
Preferred:
- Experience with knowledge management tools and IT service management (ITSM) platforms (e.g. ServiceNow SharePoint).
- Familiarity with ITILbased service delivery models and continuous improvement practices.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong selfstarter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.
Additional Information :
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision companypaid long and shortterm disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.
Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the EVerify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
