Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a highly motivated Customer Support Assistant to join our growing team in Grand Rapids. The ideal candidate will provide professional assistance to clients address inquiries and concerns and ensure that each interaction reflects the highest level of service and professionalism. You will serve as a key contact point for our customers supporting daytoday operations and maintaining our reputation for excellence.
Responsibilities
Respond to customer inquiries via phone email and in person
Resolve customer complaints and escalate issues when necessary
Maintain accurate records of customer interactions and transactions
Support the customer service team with administrative tasks
Monitor and follow up on client cases to ensure timely resolution
Collaborate with internal departments to improve customer experience
Provide product or service information and guidance to customers
Qualifications :
Qualifications
High school diploma or equivalent required; associate degree preferred
1 year of customer service or administrative support experience
Excellent verbal and written communication skills
Strong organizational and timemanagement abilities
Proficient in Microsoft Office and basic computer systems
Ability to remain calm and professional in highpressure situations
Attention to detail and a customeroriented mindset
Additional Information :
Benefits
Competitive salary based on experience ($35000 $45000 per year)
Opportunities for growth and career advancement
Supportive team environment and ongoing training
Skill development through handson experience
Fulltime employment with a consistent schedule
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
