Technical Support Specialist (based in Tunisia)
Posted on :
19-05-2025
Employer Active
1 Vacancy
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Job Description
About us
Join Hostinger and well grow fast!
Is there a limit to growth Not at Hostinger. Were constantly reaching new heights. With a team of 900 professionals we are behind the success ofover 3 million customersin 150 countries helping them launch their eshops blogs portfolios businesses and passion projects.
Our mission:To provide tools that help individuals and small businesses succeed online faster and easier.
Our culture:Guided by10 company principles
Our formula for success:Customer obsession innovative products and talented teams.
About you
Driving innovation means embracing relentless change complexity and a landscape thats anything but predictable. At Hostinger we dont just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isnt a place for those who seek comfort in routine. Its for those ready to excel in the unexpected.
Before you apply consider if you:
Care deeply about your work finding purpose in making online success possible for anyone.
Own your growth continuously learning and improving yourself.
Approach problems critically proposing solutions driven by curiosity and creativity.
Adapt quickly through changes in a fastpaced environment.
Navigate challenges with resilience and resourcefulness turning obstacles into opportunities.
Collaborate with different teams and perspectives effectively to achieve meaningful solutions.
Your daytoday
- Success is a journey. Every customers path is filled with milestones and challenges each presenting an opportunity for you to make an impact. Make success not just possible but seamless.
- Provide expert support on Hostinger products troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
- Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
- Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
- Enhance theKodee AI Assistantto deliver smarter more intuitive support that improves the customer experience.
- Keep updated on Hostinger product updates services features and the latest web hosting technologies to assist customers effectively.
- Proactively identify and implement improvements to your work team and department.
- We provide guidance for Hostinger culture products and CS operations.
- This is an opportunity that requires rotationbased availability including some weekend days.
- Being 100% remote you will need a workspace with reliable highspeed internet connection.
In this role you will:
Key information
Your skills and experience
- Fluent in English (C1 or native) written and spoken.
- Experience in customer support in tech or SaaS environments ideally through live chat with a track record of delivering exceptional customerfocused solutions.
- Exceptional communication skills.
- Understanding of web hosting fundamental concepts (domains DNS emails control panels and website troubleshooting).
- Advanced understanding of web hosting technologies server management and performance optimization.
- Proficiency with content management platforms (e.g. WordPress) hosting control panels (e.g. hPanel cPanel) email services domain management systems and customer support platforms.
- Experience contributing to or improving AIpowered systems.
What makes you stand out:
What you get
- A competitive monthly compensation for services (USD or EUR).
Benefits for you
- 360 Growth: We provide limitless learning opportunities: 3week trainings in technology product and communication knowledge access to platforms like Reforge and Scribd global conferences feedback culture digital libraries and industryleading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
- Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines (morning day and night) make it easier to balance studies or other personal priorities. You can also use a home office budget to create a comfortable and effective setup.
- Wellness Simplified: Your health comes first with companyprovided sick days and recharge leave. Join sports arts and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
- Work Hard Party Hard: Recognize hard work with company events like Town Hall Meet the Client initiatives teambuilding experiences and workations. Celebrate lifes big moments with milestone gifts for weddings new parenthood and graduations.
Ready to shape the future and take your career to new heights Hostinger is where change happensapply today and be a part of it!
Three. Two. Onboard.
Unlock ambition. Apply NOW. Scale Success!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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