IKEA Tampines - Recovery & Product Return Assistant (Logistics Full Time)
IKEA Tampines - Recovery & Product Return Assistant (Logistics Full Time)
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Job Description
About the job
Reporting to the Recovery Manager you will support the Recovery Department in optimizing operations enhancing customer service and improving processes. Your role includes assessing product conditions managing returns performing recovery work and furniture assembly and reducing costs associated with poor quality by proactively identifying investigating and reporting quality defects instore. You will also be responsible for other general tasks related to recovery operations.
Your assignment
- Receive confirm and categorize returned products ensuring the maintenance of the spare parts and hardware library in the recovery work area.
- Perform data entry for returned items into internal inventory systems ensuring accurate documentation.
- Assist in ensuring products are properly priced and displayed in line with safety and sales mechanism guidelines.
- Support the generation understanding and monitoring of Key Performance Indicators (KPIs) to drive improvements.
- Contribute to ensuring that recovery operations are efficient effective and aligned with overall store goals prioritizing customer satisfaction and product quality.
- Ensure full compliance with company rules policies and standard operating procedures (SOPs) in all recovery activities.
- Manage daily tasks efficiently and effectively to support operational excellence.
Qualifications :
- You are comfortable with tools handling and enjoy DIY assembling.
- You are physically fit and able to carry and handle heavy loads (e.g. assembled furniture) and withstand prolonged hours of standing.
- You enjoy handson work using tools assembling furniture and fixing things energizes you.
- You are techsavvy: familiar with PowerPoint Excel SharePoint and Google Forms.
- You are detailoriented able to read and analyze data to support decisionmaking.
- Youre flexible and open to working during retail peak periods evenings weekends and public holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
