Assistant Reservations Manager
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1 Vacancy
Job Description
We are seeking a detailoriented and customerfocused Assistant Reservations Manager to join our dynamic team in Riyadh Saudi Arabia. As a key member of our hospitality organization you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.
- Assist in managing the daily operations of the reservations department ensuring efficiency and accuracy in all processes
- Oversee and train reservations staff promoting a culture of excellence and continuous improvement
- Collaborate closely with Sales Revenue Management and Marketing teams to develop and execute strategic initiatives
- Handle complex reservations and guest inquiries providing professional and courteous service at all times
- Monitor and optimize room inventory working with various departments to maximize occupancy and revenue
- Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
- Generate and analyze reservation reports providing insights to support datadriven decisionmaking
- Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
- Assist in scheduling and payroll management for the reservations team
- Participate actively in the recruitment and training of reservations staff
- Support the implementation of new technologies and systems to improve reservations processes
Qualifications :
- Previous leadership experience in a hotel environment preferably in reservations management
- Strong working knowledge of Opera Property Manager System (PMS)
- Excellent communication and interpersonal skills with the ability to interact effectively with guests staff and other departments
- Proven problemsolving skills and ability to make sound decisions in a fastpaced environment
- Proficiency in Microsoft Office suite particularly Word and Excel
- Strong analytical and organizational skills with the ability to manage multiple priorities simultaneously
- Bachelors degree in Hospitality Management or related field preferred
- Knowledge of revenue management principles and practices
- Fluency in Arabic and English required; additional language skills are a plus
- Demonstrated ability to work well under pressure and adapt to changing priorities
- Commitment to maintaining a professional demeanor and delivering exceptional customer service
Additional Information :
Your team and working environment:
Join our collaborative and dynamic Reservations team where innovation and problemsolving are valued in a fastpaced supportive environment. We foster a culture of continuous learning and teamwork ensuring everyone contributes to our shared success.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
