Process Improvement Assistant Manager
Process Improvement Assistant Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Shape the Future of Customer Service: Assistant Manager Center of Excellence Opportunity!
TASQ is urgently seeking a driven assistant manager to join our Customer Service Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a highperforming team!
Get a head start with our initial phone interview; keep your line open!
In this impactful role you will:
- Develop and implement groundbreaking process definitions and frameworks across coaching training reporting governance and workforce management.
- Drive continuous improvement and create innovative process frameworks.
Were looking for a leader with
- Extensive BPO customer service experience: at least 5 years in the sector.
- Proven leadership: Minimum of 4 years managing a customer service team.
- A solid educational foundation: a college degree in any field.
- Flexibility: Willingness to work flexible shifts.
- Onsite presence: Must be available to work in BGC Taguig.
- Immediate availability: Ready to start right away.
Benefits:
- Comprehensive HMO coverage for you and two dependents from day one.
- Rewarding quarterly performance bonuses.
- Outstanding opportunities for career advancement and diverse account exposure.
- Enjoy your weekends off!
Employment Type
Full Time
