Associate Director, Consulting (Above Market Customer Success)
Associate Director, Consulting (Above Market Customer Success)
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Salary Not Disclosed
1 Vacancy
Job Description
As an Associate Director (Consulting) in the Above Market Customer Success Team you will be leading a team of Analytics and Insights and working with crossfunctional/countries team to service the regional headquarters of NIQ global clients.
- Customers Obsessed
- Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
- Show interest in the customer and their business/industry
- Lead senior Stakeholders on thought leadership & insights
- Effective Communicator
- Able to deliver clear complete and correct information appropriately (even while checking for understanding)
- Facilitating daily and strategic twoway communication with customers
- Proactive look out for Voice of Client
- Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
- Drives NPS participation rate & positive score
- Work with inmarket teams and other NIQ stakeholders to develop NPS action plans
- Business Acumenand strategic thinking with Csuite engagement & Sales Leads Generation
- Able to uncover unstated needs beyond clients briefs and develop insights implications and recommendations that lead to opportunities and outcomes including generating sales leads for NIQ across solutions/products
- Lead senior Stakeholders on thought leadership & insights
- Good understanding of NIQ solutions
- Drives QBO
- Results & Outcome Focus
- Coown JBP with AD Team
- Lead Governance Process & Discussion
- Escalation Management (for major escalation)
- Leadership & Management
- Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
- Working with cross functional/countries teams to address clients business questions concerns & queries
- Working with Account Development team to drive customer satisfaction
Qualifications :
- Bachelor/ Master Degree from all backgrounds
- At least 810 years of experience in relevant field which required communication operational and analytical skills
- Proficient in Microsoft Office applications
- Good visualization skills interested in storytelling techniques
- Business English knowledge both verbal and written
- Ability to work within a virtual environment
- Open for change integrity & clientcentric mindset
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
