Managing Property Operations and Engineering Budgets
- Supervises the complete Engineering team.
- Manages the physical plant including equipment refrigeration HVAC plumbing water treatment electrical and life safety systems.
- Maintains and operates equipment at optimum effectiveness efficiency and safety.
- Establishes and manages an effective rooms maintenance program.
- Ensures compliance with all Engineering departmental policies standards and procedures.
- Manages departments controllable expenses to achieve or exceed budgeted goals.
- Select and order or purchase new equipment supplies and furnishings.
- Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
- Recommend or arrange for additional services such as painting repair work renovations and the replacement of furnishings and equipment.
- Supervises the day to day operations of Engineering.
Maintaining Property Standards
- Maintains accurate logs and records as required.
- Assists in effectively planning scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service
- Handles guest problems and complaints effectively.
- Empowers employees to provide excellent customer service.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability
- Helps establish priorities for total property maintenance needs.
- Ensures ongoing communication occurs in all areas of responsibility to create awareness of business objectives awareness of expectations and recognition of exemplary performance.
Managing and Conducting Human Resources Activities
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open collaborative relationships with employees.
- Ensures employees are treated fairly and equitably.
- Strives to improve service performance.
- Provides feedback to employees based on observation of service behaviours.
- Supervises employees ability to execute departmental and property emergency procedures.
- Reviews employee satisfaction results to identify and address employee problems or concerns.
- Solicits employee feedback.
- Helps ensure regulatory compliance to facility regulations and safety standards.
- Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.
- Ensures property policies are administered fairly and consistently.
General/ miscellaneous
- Ensures all staff is thoroughly familiar with the hotels emergency procedures and in a state of preparedness for any emergency which may occur.
- Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering department.
- Initiates Fire Fighting Training in coordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.
- Maintains a monthly overview of vacation and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the HR Manager
- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Assist in Task Force Teams for new openings.
- Carry out any other reasonable task (which may not be stated here) as requested
- Other duties as assigned.
Qualifications :
Education: Degree in Engineering or equivalent
Experience: At least 3 years of proven experience in a comparable position in a hotel setting.
Other: Computer skills and good communication skills
Remote Work :
No
Employment Type :
Fulltime