Senior Data Product Manager
Senior Data Product Manager
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Job Description
Job Description
This position is part of the Enterprise Data & Analytics team a highperformance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion company with clearly defined consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. Our business uses some third party applications embedded within our customer data flows each generating their own unique data.
We are looking for a leader to bring a product mindset to own manage scale and curate customer data generated in third party applications to make it useful relevant and available not only to our many analyst teams but integrated with other applications. Unlocking the power within our application data is only possible after truly identifying how analysts and other systems will consume the data. Fortunately we have a strong framework in place to support the existing data model and can adapt to updated model(s) as our business evolves. The individual in this role will influence how we represent customer data in multiple systems.
Who you are:
Empathetic to the analytic needs of business stakeholders product owners engineers and analysts the right candidate has the ability to translate data requirements into usable practical solutions to satisfy those requirements
Adheres to established protocols but can adapt to change as needed
Willing to improve existing system make recommendations and is not afraid to challenge what we think to be true
Deep passion for accuracy and validation to verify transformations
Action and results oriented can lead work independently and across teams
What you get to do everyday:
Communicate with business teams product owners analysts engineers and other data consumers to determine data needs
Prioritize new data and integration requests and develop necessary processes to effectively meet demand
Own the solution integrations and be their champion
Engage with users to ensure shared success and deeper insights (anticipate needs)
Practice good data hygiene data management controls and implementation standards
Develop operational playbooks/runbooks (artifacts) to support integrations developed and improve consistency scalability and resilience
Develop processes that validate automate and scale transformations in reporting layer
Provide regular updates for technical and nontechnical stakeholders
Own manage and publish your products roadmap for stakeholders
What you bring to the role:
Selfmotivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding how data products needs to be consumed by our organization
Strong communication skills both written and verbal and an ability to listen and understand root needs across many different business units
Deep desire to make your partners successful when using your solutions
Demonstrated ability to document schemas data models data dictionaries etc.
Strong process and operational / organizational capacities es is able to handle complex intake from from multiple stakeholders identify / track / mitigate delivery blockers and facilitate understanding of delivery status
Able to manage and follow up with a large number of stakeholders technical and nontechnical
Experience with relational and columnar database stores (e.g. BigQuery Snowflake)
Data modeling and data architecture knowledge (design patterns integration patterns)
Intermediate SQL skills but high level of comfort working with structured data schema documentation entity relationship diagrams and analytical database concepts
High level of comfort with common SaaS web applications (Salesforce Zuora Oracle Adobe etc.) and similar technologies and related concepts around importing and exporting data into those systems
4 years experience in a similar role
Bachelors Degree or equivalent
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly focus on innovation and scale with their growth. Based in San Francisco Zendesk has operations in the United States Europe Asia Australia and South America. Learn more at .
Individuals seeking employment at Zendesk are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status or sexual orientation.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
