Director of Content Operations
Director of Content Operations
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Job Description
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps Flexera provides awardwinning dataoriented SaaS solutions for technology value optimization (TVO) enabling IT finance procurement and cloud teams to gain deep insights into cost optimization compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer supplier and industry data powered by our Technology Intelligence Platform that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom onpremises to SaaS to containers to cloud.
Were transforming the software industry. Were Flexera. Withmore than 50000 customersacross the world were achievingthat goal.Butwe knowwe cant do any of that without our team.Ready to help us reimagine the industry during a time of substantial growth and ambitious plans Come and see whywere consistently recognized by Gartner Forrester and IDCas a category leader in the marketplace.Learn more at
As the Director of Content Operations at Flexera you will lead a talented team responsible for ingestion curation and organization of the worlds IT assets. Your mission is to turn vast amounts of semistructured data into trusted insights that empower customers to manage and optimize their IT landscape which include hardware software SaaS cloud containers AI services and more.
This is a multifaceted role with several partners and objectives
Operations: Implement operational rigor attention to quality and a mission driven culture in a global team
Engineering: Identify opportunities and drive improvements in workflows tooling and AI automation/augmentation
Customer Success: Create a world class customer experience and implement meaningful and ambitious SLOs
Product: Explore the future and decode the implications for the business and the team
Business leadership: Provide calm and transparency through reporting and executive summaries and readouts to help the business make informed decisions
Key Responsibilities
Own and evolve the longterm strategy for content operations to support business growth and product innovation
Evaluate opportunities to leverage AI/ML for data normalization enrichment and quality assurance
Lead change management initiatives to drive adoption of new tools workflows and operational models
Champion data accuracy completeness timeliness and reliability as core tenets of operational excellence
Manage operations across global teams and time zones fostering a unified culture and performance standard
Understand key engineering practices to guide decisions on architecture scalability and reliability of content systems.
We believe that the following experience is relevant
Experience with data and content operations at scale
Having implemented a mission driven culture focused on quality and customer outcomes
Direct experience with customers and collaboration with internal GTM teams
Experience with workflow optimizations through process tooling and automation including AI augmentation
Previous experience with IT asset management IT vulnerability and FinOps is preferred but not necessary
We believe that the following personal traits will enable success in this role
- Crisp clear and honest communication
- Data driven always seeking to validate hypothesis with data
- Attention to detail while also being able to take a step back and look at the bigger picture
- Handson approach (seek out the problems) while also empowering the team
- A talent for storytelling and inspiring a team and for mentoring new leaders
- High emotional intelligence able to stay calm and composed under pressure
- Ability to drive and celebrate iterative improvements while always on the lookout for transformative change
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations.
Flexera understands the value that results from employing a diverse equitable and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity Equity and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.
Required Experience:
Director
Employment Type
Full-Time
