Professional Services Engineer 4
Professional Services Engineer 4
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Job Description
Cohesity is a leader in AIpowered data security and management. Aided by an extensive ecosystem of partners Cohesity makes it easy to secure protect manage and get value from data across the data center edge and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities including immutable backup snapshots AIbased threat detection monitoring for malicious behavior and rapid recovery at scale.
Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Want to help us simplify the world of data management
Cohesity is on a mission to help organizations around the world find limitless value from their data. Our customer obsessed account executives are focused on building new businesses while expanding the value of Cohesity for existing customers. As part of the consulting services you will be an individual contributor focused on delivering Cohesitys products & solutions globally working under the Professional Services Organization.
We are a passionate company with a desire to disrupt the way organizations think about data management protection and security. We are looking to enhance our consulting team and are excited about bringing endless value to their customers through simplifying the world of data management.
HOW YOULL SPEND YOUR TIME HERE
Deliver inscope Consulting Services engagements for Netbackup/Flex appliances including but not limited to deployments upgrades configurations assessments health checks Catalog migrations.
Interact with customers partners internal team and thirdparty vendors to understand and satisfy customer requirements.
Develop and manage client relationships ensuring ongoing client satisfaction and quality assurance on delivery of projects.
Provide regular updates to technical delivery leaders and escalate outofscope requests or issues in a timely manner.
Collaborate with other team members program/project managers and technical teams to deliver engagements and/or escalate/resolve issues.
Meet or exceed performance metrics such as timely completion of assignments utilization billable hours and customer satisfaction.
Acts as a technical trusted advisor to all Customers by successfully implementing and troubleshooting technical issues during engagements.
Possess active listening skills to understanding the clients environment maintain detailed documentation on client interactions and customer meetings
Troubleshoot and collect evidence (logs) conduct research to find a solution recreate the problem in a lab environment provide a solution or engage appropriate resources to get the project/case moving towards resolution.
Prioritize and multitask across assigned projects within agreed timelines.
Maintain documentation. Create knowledge articles for any new findings and wherever possible.
WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING
Experience of working on NetBackup Appliances/Flex/ Access Appliance.
Good technical Understanding of NetBackup and/or Data Protect
Experience of working on Disaster Recovery situations.
Experience on Storage Technologies Tape Library/VTL and Disk Based Methodologies ( DataDomain StoreOnce MSDP etc )
Overall Unix/Linux/Windows system experience.
Knowledge on Cloud Buckets access permissions tokens (aws or Azure).
Understanding of Network Data Management Protocol and KMS.
Some scripting and development background (Perl DOS batch scripting etc. VBScript Java/C a plus).
Database administration experience a plus (Oracle or SQL preferred).
Project management understanding
Dockercontainer Kubernetes knowledge.
Basic knowledge of LDAP.
Experience on working in a live production environment or datacenter with heterogeneous IT infrastructure.
Bachelors Degree or equivalent.
Minimum 5 years of relevant experience with Netbackup solution implementation troubleshooting and root cause analysis. Indepth specialization with Netbackup
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InOffice Expectations
Cohesity employees who are within a reasonable commute (e.g. within a fortyfive (45) minute average travel time) work out of our core offices 23 days a week of their choosing.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
