Customer Service Team Leader
Customer Service Team Leader
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Job Description
JYSK is looking for a dedicated Customer Service Team Leader
Do you want to be part of the team that aims to be Irelands best customer service
Are you positive energetic and willing to go the extra mile to make the customer happy Are you resultdriven proactive quick to make independent decisions and adaptable to change Can you work with and through the team to reach your goals
If yes you might be just the person were looking for.
Being a Team Leader at JYSK means that together with another Team Leader you will be in charge of daily operations. You lead by example and thrive when youre handson working side by side with the team guiding coaching and supporting them in real time. Developing people on the spot is a natural part of your leadership style.
We expect you to have a proactive approach and strong leadership skills. Performance monitoring and taking fast actions based on KPIs should be second nature to you. Youll have approximately 68 direct reports (Customer Service Supporters) and report to the Customer Service Manager of JYSK UK/IE.
What makes this role special
In addition to team leader tasks you will work alongside with the team in daily basis handling our customer requests. This is not a role where you only observe youre in the channels (phone email chat social media) setting the example and coaching on the go.
On any given day our team handles approximately 750 cases via the above channels.
You bring dedication and you
must have previous Customer Service call centre experience
have leadership experience and its natural for you to take the lead
put customers first and deliver a great experience
train coach and develop your team
create team spirit and motivation through high energy and personal example
are a strong communicator both in writing and verbally
thrive in a busy and dynamic customer service environment must be able to multi task
have the drive and ambition to grow into the role of Customer Service Manager or beyond
You meet possibilities and we offer you
a comprehensive introduction to your new role youll gain a solid understanding of JYSKs customer service and leadership approach
the opportunity to be handson in shaping a motivated and competitive customer service team
the opportunity to learn and work with other departments of the business such as marketing online sales B2B and customer returns
a key role in developing your teams skills through daily coaching and feedback
competitive salary and benefit package
great opportunities for professional development in an international company
personal development through firstclass practical training preparing you for the next step in your leadership career
a great company culture where we value teamwork and initiative
be involved in the future recruitment of new team members as we grow
the chance to compete win and celebrate excellent performance
20% staff discount even on already discounted prices
team building events
our spectacular annual party and JYSK awards
Additional Information :
Must have customer centre service experience (preferably 1 year).
This is is an office based customer service role.
Our current opening hours are from Monday to Friday 08:30 to 16:30 with potential to extend our opening hours on weekdays and be open on Saturdays too.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
