Location: Remote Based in Greece
Employment Type: Fulltime
Work Model: Fully Remote
Your responsibilities:
- Responding to customers inquiries via email chat & phone
- Providing howtouse steps for their newly bought devices and guiding them to arrange a repair if needed.
- Work effectively as part of a team developing effective and supportive relationships with colleagues and management
- Be positive & proactive and have a desire for applying continuous improvement processes
- Provide and maintain a strong professional relationship with all customers and always show empathy
- Strive towards customers retention and loyalty fully supporting the customers to achieve a successful outcome to their inquiry
Job requirements:
- Fluency in Italian
- Excellent writing skills
- Good command of English
- Soft skills & politeness
- Technically adept (know your way around Windows shortcuts basic troubleshooting)
- Capability of multitasking
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process(all at no cost to you)
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
- Work for a Great Place to WorkCertified Company that fosters diversity
How to Apply Start Your Remote Career in Italian Customer Service
If you are passionate about helping others and ready to take the next step in your customer service career we encourage you to apply. Submit your CV in English and join a multinational inclusive team committed to delivering outstanding customer experiences. Begin your fully remote journey in Greece with us and unlock your full potential while making a genuine impact for customers across the globe!