People Services Advisor - 12 month FTC

Are you passionate about delivering exceptional customer service and making a difference in peoples lives

At AXA were seeking a dedicated individual to join our People Services team in Bolton on a full time 12month fixedterm contract.

As a People Services Advisor youll play a crucial part in helping our customers find the right solutions whether its providing expert advice over the phone handling tasks through our case management system Help or efficiently dealing with email inquiries. Youll also be responsible for monitoring and qualitychecking tasks that support our business processes as well as assisting in the administration of vital business projects in our HR system MyWorkday.

If you thrive in a collaborative environment and are committed to excellence we want to hear from you!

At AXA we work smart empowering our people to balance their time between home and the office in a way that works best for them their team and our customers. Youll work at least 40% of your week away from home moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations visiting clients or attending industry events.

Were also happy to consider flexible working arrangements which you can discuss with Talent Acquisition.

What youll be doing:

• Answering incoming calls to the People Services team providing advice and assistance.
• Managing a portfolio of cases in the Help system.
• Administering People Services tasks and processing efficiently covering the whole employee lifecycle from onboarding and screening through to leavers.
• Escalating issues to leaders People Services and the business as necessary.
• Delivering quality customer service while collaborating with other teams such as payroll.
• Prioritising and managing tasks in the inbox.
• Maintaining accurate data in MyWorkday and the Help system.
• Providing HR support and advice to employees managers and candidates.

Due to the number of applications we expect to receive for this role we reserve the right to close this advert earlier than the listed closing date to ensure were able to effectively manage interest. Therefore if youre interested in joining us at AXA please dont hesitate to apply.

We know that some candidates may be discouraged from applying if they dont meet every requirement. If youre excited by this job and the prospect of working at AXA but youre not sure you tick every box wed still encourage you to apply.

What youll bring:

• Experience in a customer service telephonebased role and proven administration skills.
• Customer focused with the ability to connect with a variety of people over the phone and in writing whilst conducting yourself in a professional manner.
• Experience using Case Management Systems.
• Analytical highly organised with exceptional attention to detail.
• Understands and demonstrates the importance of Data Protection and its associated risks.
• Computer literate with experience of MS Office and IT tools demonstrating accuracy and speed when updating relevant HR systems.
• Experience of working in an HR Shared Services team and working knowledge of employment law would be advantageous.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to 25000 dependent on experience.
• Discretionary company & performancebased bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• AXA employee discounts.
• Gym benefits.

To apply click on the apply for this job button youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a longterm condition or disability and require adjustments during the application or interview process were proud to offer access to the AXA Accessibility Concierge. For our support please send an email to .

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Who we are:

AXA UK Support Functions power AXAs three customerfacing business units providing the infrastructure support and expertise to ensure our customers can always count on us. Whether youve got heaps of experience and qualifications behind you or youre just starting out well give you the support and opportunities to help you grow and develop with confidence.