Business Analyst (Digital Product)

As Business Analyst you will be part of the COS Product Team. You will collaborate with the Product Manager and Business Experts to craft seamless experiences by understanding business objectives and technological capabilities to ensure we solve real customer problems.

You will be responsible for facilitating the development process by gathering information supporting to prioritise backlogs and drive feature development.

You will take ownership for managing Jira backlog health and Jira tickets to ensure speed a smooth collaboration and alignment on new initiatives.

What you will do:

• Secure Jira governance and improvements to guidelines ensure stakeholders are onboarded  and delivering to expectations.
• Improve health of the backlog increasing the % of welldefined user stories ready for development. 
• Facilitate agile ceremonies including backlog refinement sessions and ensure that development tasks are welldefined and actionable.
• Support the Product Manager with organising and leading stakeholder meetings and nontechnical workshops to encourage crossfunctional engagement and feedback.
• Coordinate with operational and development teams to resolve incidents and maintain system performance.
• Host knowledge transfer sessions or onboarding support for new team members or external consultants.
• Engage with UX/UI design teams to ensure business requirements are reflected in user experiences
• Work with Data Analysts/Engineers to ensure data definitions and metrics are consistent and trustworthy
• Lead the creation and delivery of feature requests ensuring alignment with business goals and technical feasibility
• Participate in daily standups sprint planning retrospectives and demos to align with delivery progress and team goals.
• Maintain confluence pages or dashboards to track requirement status business rules and changes.

Qualifications :

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are openminded and curious we dare to be different we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are what we stand for and how we act.

Someone who is passionate about learning and development and wants to grow yourself and others. A positive attitude and a role model for our values are important qualities that you should possess.

What you need to succeed:

• Experience as a Business Analyst (BA) or Delivery Lead in previous roles.
• Proficient in Jira and Confluence.
• Proactively highlights risks or blockers early to proactively drive continuous improvements.
• Proficient in writing and managing Jira tickets ensuring thorough documentation of development work bugs and enhancements.
• Experienced in managing backlog priorities: Owns backlog grooming collaborates with the Product Manager to prioritize tasks and contributes to strategic discussions on feature and issue prioritization.
• Skilled in collaborating with technical and business stakeholders to gather requirements address risks and ensure alignment on upcoming initiatives.
• Fluency in both written and spoken English.
• Eager to learn and adapt.

Additional Information :

This is a  Full time permanent contract based at our Head Office in London.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to this London based colleagues also receive

• Up to 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust  
• Private health & dental care

Inclusion & Diversity  

At COS were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges what we perceive as possible and how we choose to relate to our colleagues and customers all over the world therefore all diversity dimensions are taken into consideration in our recruitment process. 

Remote Work :

No

Employment Type :

Fulltime