Business Intelligence Lead
Business Intelligence Lead
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Job Description
Wise is seeking a motivated and experienced Business Intelligence Lead to join our team!
In this critical role you will be the owner of the CS BI function and its reporting capabilities playing a crucial part in enabling datadriven decisionmaking. You will work closely with the ops analyst team to develop and enhance management information packs ensuring their governance through regular reporting. Your leadership will drive improvements to scale our operations and empower our teams with actionable insights.
Key Responsibilities:
Strategic Development & Leadership:
- Develop and implement a strategic plan for how business intelligence can drive the organization forward aligning BI initiatives with the broader business strategy.
- Lead and manage BIrelated projects from conception through to delivery ensuring they are completed on time within scope and budget.
- Lead and develop a team of BI analysts and data specialists setting clear goals and fostering a culture of innovation and accountability.
- Oversee the budget for the BI team resources and personnel ensuring efficient use of resources to maximize ROI.
Data Collection Management & Governance:
- Own the processes for collecting storing and maintaining data across the organization.
- Ensure data quality and accessibility for all BI initiatives.
- Establish and maintain a data governance framework including policies and procedures to ensure the integrity security and usability of data.
- Ensure all BI processes comply with data protection regulations and internal policies overseeing the security of BI data and tools.
Reporting & Insights:
- Lead the development and maintenance of BI reports and dashboards ensuring accuracy timeliness and that they meet endusers needs.
- Provide descriptive and diagnostic insights and datadriven recommendations to support operational decisions
- Perform mid to lowlevel analytics with the help of operations analytical counterparts.
- Develop and monitor KPIs for the BI team and the broader impact of BI on the organization.
Tool Implementation & User Adoption:
- Support appropriate BI tools that align with organizational needs overseeing their implementation and integration.
- Develop and lead training programs for endusers on BI tools and data literacy driving user adoption.
- Equip other employees with the skills and knowledge to utilize BI tools and upskill where necessary.
Stakeholder Management & Communication:
- Act as the primary liaison between the BI team and other business units.
- Regularly communicate insights and progress to stakeholders to support business objectives.
- Effectively communicate with stakeholders across the organization to gather requirements deliver insights and demonstrate the value of BI initiatives.
Continuous Improvement & Innovation:
- Continuously evaluate and improve BI tools and processes.
- Explore new trends and technologies to keep the organization at the forefront of BI.
Qualifications :
- Excellent verbal and written English; proficiency in other languages is a plus.
- Proven ability to convince others and present viewpoints and solutions effectively to aid informed decisionmaking.
- Skilled in facilitating effective and efficient decisionmaking conversations.
- Ability to identify create and apply processes methods knowledge skills and experiences to achieve project objectives.
- Great communication and presentation skills to support internal and external crossteam projects and audits.
- A strong understanding and ability to analyze and improve team metrics.
- A proven track record of taking ownership and responsibility alongside being a great team player.
- Previous work experience in customer service operations.
- Experience or interest in working with people from diverse backgrounds.
- Minimum of 13 years of previous experience in team leadership in a Business Intelligence team.
- Stress tolerance.
- Strong analytical and problemsolving skills.
- Friendly creative and a problem solver.
- A great fit for our company values and culture.
- Must have a clean police report.
- Proficiency in a variety of BI tools and software for reporting and data visualization.
Additional Information :
If youre interested in the position please apply the latest by 1st of June 2025 by submitting your CV and Cover Letter. In your cover letter please answer the following questions.
- Why do you want to join the Wise CS BI team
- What skill set and customer service specific experience are you bringing to the team
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
