Lead Agent Integration Engineer (f/m/d)*
Lead Agent Integration Engineer (f/m/d)*
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Job Description
YOUR MISSION:
As a Lead Agent Integration Engineer (f/m/d) you will drive architectural excellence lead critical engineering initiatives and enhance the scalability and security of our Agent Integration Engineering (AIE) ecosystem. You will play a key role in mentoring and coaching engineers while shaping the future of our platform through innovation and best practices.
IN THIS ROLE YOU WILL:
- Lead infrastructure improvements and optimize engineering architecture
- Develop new features and functionality for a scalable and robust AIE ecosystem
- Align with Engineering Leads across departments on key migrations and security initiatives
- Drive tech debt reduction and enforce engineering best practices in testing monitoring and observability
- Act as a mentor and coach supporting the growth of less experienced engineers
- Conduct pair programming and code reviews to maintain technical excellence
- Establish and maintain clear architectural documentation and guidelines
- Facilitate the productization of existing workarounds to enhance the AIE ecosystem
Our Tech stack:
Backend: TypeScript Python API Gateway
Infrastructure: Terraform Azure Kubernetes CI/CD Pipelines
Databases: CosmosDB PostgreSQL
Monitoring & Observability: Prometheus Grafana OpenTelemetry
AI & Data: LLMs Prompt Engineering Data ETL Pipelines
WHAT YOU BRING TO THE TABLE:
- 5 years of experience in backend engineering with a strong focus on architecture and infrastructure
- Expertlevel proficiency in Terraform & InfrastructureasCode
- Strong experience with Azure services cloud deployment and infrastructure management
- Advanced TypeScript and API design expertise including versioning and security best practices
- Proven track record of leading engineering initiatives and mentoring teams
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customerfacing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events game nights and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.
Your recruiting process at Parloa:
Recruiter video call Meet your manager Challenge Task Expert interview(s) Meeting the team Founder interview
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full Time
