Expert Customer Relationship Management (CRM) (m/f/d)
Expert Customer Relationship Management (CRM) (m/f/d)
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Salary Not Disclosed
1 Vacancy
Job Description
In order to continuously improve our services we are in constant exchange with our customers. At the Global Headquarters in Dsseldorf we are the contact for our country organizations and are promoting the change to an increasingly customercentric organization. As Expert Customer Relationship Management you will plan towards improvement of CRM initiatives and will work closely with multiple crossfunctional stakeholders mostly central IT and country keystakeholders.
In this context your responsibilities will include:
- Product strategy and Development Further develop datadriven communications and approaches in collaboration with IT and METRO countries and support product discovery. Planning coordinating and perform quality checks and acceptance of new software products and functions.
- Roll out and harmonization: Lead the planning conception and implementation of solution (corporate solution for Printed and digital catalogues) with multichannel functionalities and modules to new countries to supports sales and marketing initiatives.
- Data Quality Check: Utilize various data points ensure data quality and maintenance and support the further development of technical setups.
- Optimization: Monitor performance metrics and continuously improve templates and catalogue usability.
- Issue Resolution: Address and resolve operational or technical issues reported by country teams or partners in a timely and efficient manner.
- Country Support: Provide hands on support to local teams (Countries and stakeholders) ensuring compliance with company processes systems and policies(Legal Marketing purchasing) until issue resolution.
- Training and Guidance: Foster knowledge exchange and community building among CRM and country colleagues manage and hold workshops and training courses for countries.
Qualifications :
Your profile:
- Education: University degree in business administration Marketing or equivalent.
- Expertise: Relevant professional experience in CRM / CRM activation. Worked as product owner/product information systems. (knowledge of Adobe InDesign)
- Digital / IT: Familiarity of CMS platforms basic HTML/CSS. Knowledge of any Marketing automation platform is a plus.
- Personality: You should enjoy networking and working on crossfunctional projects that require strong relationship building as well as handson experience in planning different maps for communication based on countrylevel
- Skillset: Strategic mindset and conceptual skill set. High solutionorientation and pragmatic way of thinking. Datadriven mindset being familiar with data analysis.
- Communication: Fluent English other languages are a plus.
Additional Information :
What We Offer
- Worklife balance: Flexible working hours with the option of mobile working in agreement with your line manager 30 days of holidays.
- Training: A comprehensive training offer via our own training center or externally.
- Wellbeing: Health days with lots of health checks and information about your wellbeing company medical care including a range of preventive services such as flu shots OTHEB employee assistance program.
- Exciting life on campus: Free gym and sports classes Rioba coffee bar canteen with discounted meals for employees many campus events.
- Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
- Comfort: Good transport connections free parking spaces JobBike.
- Company pension plan: You will receive a contribution to your company pension.
- Family driven: Three daycare centers for children on campus support of holiday camps for children of employees.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
