Digital Content Lead
Digital Content Lead
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
Reporting to the Senior Manager Digital Content the Digital Content Lead will be responsible for developing writing editing and proofreading content intended for the Digital Commercial and Business Bankings applications and related materials. This role will help create and maintain editorial standards ensuring a consistent and clientfriendly tone of voice. The Digital Content Lead will work as part of collaborative crossfunctional teams (e.g. Design Product Technology etc.) to effectively deliver a cohesive and compelling user experience and to ensure timely delivery of accurate and concise content. The ideal candidate must be able to work within tight deadlines have strong attention to detail and exceptional interpersonal skills.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 13 days per week onsite while other days will be remote.
How Youll Succeed
- Content Development Write edit and proofread online materials (e.g. screen content user guides messages emails etc.) related to our digital platforms while adhering to CIBC brand standards accessibility guidelines and crosssite consistency.
- Content Management Manage and support the endtoend process for writing and delivering content materials and client communications which includes editorial review and approvals by stakeholders.
- Project Delivery Implement and execute the content component of all projects by working collaboratively with key team members (e.g. Design Business Analysts Product Development and QA) within an agile/iterative design & development environment where timely delivery of content deliverables is critical.
- Relationship Building Build and manage complex stakeholder relationships ensuring all partners and stakeholders (e.g. Segment Teams Product Legal and Compliance Vendors etc.) are appropriately engaged and updated on all contentrelated deliverables.
- Digital Content Design & Strategy Contribute and support our content strategy by taking an active role in identifying site improvements recommending strategic content placement and delivering a cohesive and compelling experience to our clients.
Who You Are
- You have a degree/diploma in English Journalism or Communications with a minimum of 5 years experience in a writing/editorial environment preferably in the digital UX/technical writing area
- You can demonstrate significant experience in managing and executing endtoend editorial content delivery. Its an asset if you have experience in and knowledge in accessibility standards.
- Youre digitally savvy.You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- Your influence makes an impact.You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You act like an owner.You thrive when youre empowered to take the lead go above and beyond and deliver results.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
CIBC Square Banking CentreEmployment Type
RegularWeekly Hours
37.5Skills
Accessibility Standards Digital Content Group Problem Solving Leadership Persona Creation Researching User Behavior User Experience (UX) User Interface (UI) Design WireframingEmployment Type
Full-Time
