Customer Support Agent

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Join our experienced Global Customer Support Team in Vancouver Canada! Are you passionate about customer support / customer relations and technical troubleshooting ChartWorld are looking for a dedicated individual to join our Global Customer Support Team providing worldclass support to our clients in the merchant shipping industry worldwide. This position is based in Vancouver working 40 hours per week.

Primary Duties & Responsibilities:

• Deliver exceptional customer support to our global clients.
• Create necessary accounts for new vessels and manage the corresponding administration and registration.
• Act as the main point of contact between the customer and internal departments.
• Assist the sales team in handling customer inquiries and quotations.
• Manage installation requests and take care of the preinstallation checklist and all other necessary administration related to an installation
• Act as a contact point via phone and mail with customers on board and in shipping companies
• Troubleshoot technical issues efficiently and effectively.
• Register and manage cases within prescribed KPIs using the CRM tool Salesforce.
• Support customers with chart loading issues.
• Assist existing customers with chart sales and quotations.
• Manage software registration and activation.
• Update and manage the FAQ/Knowledge base and monitor PAYS position reporting.
• Collaborate with other departments including sales technical support and product development to ensure a seamless customer experience.
• Actively participate in 24/7 support shifts via phone and email.

To be ready to take on this role we would love if you have:

• Excellent communication skills both written and verbal.
• Ability to speak and write fluently in English
• A second language this is a plus not a requirement
• Experience in the hospitality or customer service industry
• A keen interest in the maritime domain
• Proficiency in the use of Microsoft Office and experience in working in CRM Software

What we offer you:

• A competitive salary & benefits package

• Access to inhouse learning platform Teledyne University

• Hybrid working model

• Additional health benefit

This position requires access to exportcontrolled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Salary Range:

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location education/training work experience key skills and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or nonmerit based factor made unlawful by federal state or local laws.