Temporary Assistant Store Manager - Rutland

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Assistant Store Manager ensures consistent profitability of the store by implementing national and regional standards in sales customer service merchandising marketing public relations store staff training reclamation and product donation flow transportation and processing of in store donations.

This position is for the Thrift Store at 200 Rutland Road South Kelowna B.C. It is a temporary position to cover a medical leave. There is a possibility of the term being extended.

RESPONSIBILITIES and Accountabilities:

• Along with Store Manager directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards
• Plans store layout to attract customers including window displays and merchandise displays decides on instore promotions auctions and/or special events and keeps abreast of marketing trends by checking competitors stock
• Handles customer and donor concerns or complaints in a timely and courteous manner
• Provides excellent customer service by answering and returning phone calls emails and instore visits
• Ensures the front tills and POS systems are running correctly and remediates any breakdowns
• Ensures store donations are received sorted and priced appropriately
• Determines and maintains appropriate inventory levels based on spot checks of the store and reviewing weekly sales records
• Protects the store from inventory shrinkage by close visual monitoring
• Ensures attractiveness and cleanliness of the store through Tidy Maintenance

STAFF SUPERVISION

• Assists Store Manager in the hiring onboarding process and with disciplinary matters
• Orientates supports trains evaluates recognizes disciplines and terminates in concert with Territorial/National standards
• Provides direction leadership and support to staff
• Conducts regular supervision with staff and assists Store Manager with assuring that performance reviews are completed in a timely manner
• Along with Store Manager ensures staff complete all mandatory training and certifications as required and identify training opportunities
• Oversees forklift bailer and trucking operations (including training) and general maintenance of equipment
• Along with Store Manager ensures effective communication of any policy changes to paid and unpaid mission partners
• Dedicated to personal growth and leadership development by participating in leadership and management training workshops and conferences

ADMINISTRATION

• Along with Store Manager plans prepares schedules and chairs weekly standup meetings monthly staff meetings and training sessions
• Along with Store Manager leads Thrift Store Leadership Team meetings;
• In the absence of the Store Manager the Assistant Store Manager will participate in monthly Management meetings (at our Sutherland location) and MinistryWide monthly zoom meetings
• Along with Store Manager prepares daily and weekly reports for the Community Engagement Manager and Business Manager
• Along with Store Manager prepares deposit information and sends to Regional Accounting
• Oversees staff scheduling including approving vacations sick time timesheets and enters biweekly payroll
• In the absence of the Store Manager and in coordination with senior management ensures that HR files incident reports disciplinary reports are up to date and kept confidential
• Oversees the discount cards for mission partners
• Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the Corps Officer

HEALTH AND SAFETY

• Oversees the health and safety of all customers staff and volunteers while in the store
• Assists to manages health & safety labour/employee relations and other related issues at a store level
• Ensures instore safety for staff and customers (e.g. snow removal clear fire exits no obstacles inside/outside store cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is always secured
• Ensures all mission partners (staff and volunteers) are aware of emergency procedures and are prepared to implement them immediately as necessary
• Ensures the proper procedures are followed in the event of a workplace injury illness or conducting incident investigations as applicable

FINANCIAL MANAGEMENT

• Along with Store Manager analyzes store financial statements and strategizes appropriate action to attain financial goals monitoring the cost of goods (i.e. buying products for all aspects of the store tracking costs etc.)
• Ensures all cash operations are carried out according to policy and procedures and ensures deposits are secure
• Ensure opening and closing procedures are followed including daily cash reports bank deposits and maintaining / reporting on extra float
• Ensures nightly sales are deposited into the appropriate financial institution
• Along with Store Manager establishes and manages instore budget within guidelines; executes budgetary objectives by attaining sales margins maintaining staffing cost ratios and profit objectives as established by the region
• May assist Community Engagement and Resources Manager in preparing financial and other requested reports (e.g. sales reports staffing costs and payroll data)

NOTE: Not all incumbents perform all the duties described above but perform a similar range of duties.

CRITICAL RELATIONSHIP MANAGEMENT

Works under the direction of the Store Manager and in cooperation with the Community Engagement Manager Corps Officers and Management team.

Governance Boards and Councils: None

Internal: Thrift Store Leadership Team Management team (in the absence of the Store Manager) Staff Volunteers

External: Community Donors/Supporters External vendors Recycling Buyers

MANAGERIAL RESPONSIBILITY:

• Reports to: Store Manager
• Direct reports: between 2030 staff members
• Assists in overseeing volunteers

FINANCIAL AND MATERIALS MANAGEMENT:

• Considerable material responsibilities (access to cash donations proper safekeeping of donations and goods may have access to personal information etc.).
• Responsible for use of own resources.
• Provides input regarding departmental budget.

WORKING CONDITIONS:

The incumbent will work in assigned Thrift Store location (both retail store and warehouse/sorting areas)

The incumbent will work under the following disagreeable conditions:

• Garbage
• Hazardous waste materials
• Washrooms
• Odours
• Truck Fumes

• Dealing with angry people

• Work schedule may impact life (weeknights & weekends)

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values professionally upholding our code of conduct.

education and experience Qualifications:

Education Qualifications and Certifications:

• Highschool diploma or equivalent Valid drivers license with a clean drivers abstract

Experience and Skilled Knowledge Requirements

• 23 years of retail experience required

Skills and Capabilities:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and regulations and abide by The Salvation Armys health and safety policies and procedures.
• The ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army in its sole discretion is required including Vulnerable Sector Check (if appropriate).
• Possesses the personal qualities and attitudes that respect and maintain the spirit dignity and individuality of the donors customers and Mission Partners
• Able to work in a consultative diplomatic and tactful manner
• Able to work cooperatively and effectively with staff donors and the public
• Attention to detail problem solving and upholds logistical best practices
• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Strong people and collaborative abilities
• Good oral/written communication skills
• Proven trainer and teambuilder competencies
• Adaptability/Innovation
• Effective organizational and time management skills selfmotivated and disciplined selfstarter
• Action orientated
• Technical Learning
• Results Driven
• Selfstarter
• Communication skills
• Leadership qualities

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.