Customer Lifecycle Operations Specialist (Vancouver, Hybrid)
Customer Lifecycle Operations Specialist (Vancouver, Hybrid)
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our awardwinning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with worldclass people and industryleading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out or visit ourBoomi Careers page to learn more.
How youll make an impact:
This role plays a vital part in shaping and optimizing the early stages of the customer journeyfrom first touch through early adoption ensuring customers realize value quickly and consistently.
This role sits at the intersection of Customer Success and Marketing Operations. Youll be responsible for developing and refining internal workflows systems and engagement programs that drive measurable improvements in product usage and onboarding efficiency. If youre passionate about delivering impact behind the scenes and love building scalable systems that improve customer experience this role is for you.
What youll do:
Design and optimize early lifecycle processes: Build scalable workflows and lifecycle programs that streamline onboarding and improve timetovalue
Drive product adoption initiatives: Use datadriven insights to identify points of friction and implement interventions that promote healthy usage patterns
Operationalize engagement strategies: Create and refine internal frameworks playbooks and automation rules that support inproduct and outofproduct onboarding experiences
Leverage leading platforms: Build and manage engagement and tracking systems using tools like Pendo Gainsight and Salesforce
Collaborate crossfunctionally: Work closely with Customer Success Product and other Marketing teams to align lifecycle programs with business goals and user needs
Continuously improve and iterate: Use a testandlearn approach to refine lifecycle touchpoints content delivery and engagement cadences
The Experience you bring:
8 years of related experience
Familiarity with customer journey product engagement metrics and user behavior analytics
Experience supporting ProductLed Growth (PLG) strategies or digital customer engagement models
Enthusiasm for process improvement automation and internal enablement
Proven ability to design build and optimize internal customer programs and operational processes
Experience working with Pendo Gainsight and Salesforce
Strong analytical mindset with the ability to translate insights into operational improvements
Bonus points if you have:
- Bachelors Degree in a related field
Arent sure if youre a match We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates so dont hesitate to apply; you could be the perfect fit!
Boomi is committed to fair and equitable compensation practices. The base compensation for this position in Vancouver B.C. ranges betweenCAD annually applicable bonus. Final compensation will be determined by various factors including the candidates knowledge skills and experience.
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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Required Experience:
Unclear Seniority
Employment Type
Full Time
